1 Reply Latest reply on Sep 10, 2014 11:29 PM by Chris Cox

    Photoshop cc 2014 keeps crashing on startup

    Messi_Way

      Every time I try to open Photoshop it opens for a few seconds than an error comes up saying that Photoshop has stopped working with a "close program" button.

       

      From event viewer:

       

      Log Name:      Application

      Source:        Application Error

      Date:          2014-09-09 11:44:02 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      VAIO

      Description:

      Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

      Faulting module name: igdfcl64.dll, version: 8.1.0.2963, time stamp: 0x50f70ed7

      Exception code: 0xc0000005

      Fault offset: 0x0000000000809143

      Faulting process id: 0x1bbc

      Faulting application start time: 0x01cfcca972fa553a

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll

      Report Id: b403cdec-389c-11e4-be8f-b8763fbe857c

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-09-10T03:44:02.000000000Z" />

          <EventRecordID>105783</EventRecordID>

          <Channel>Application</Channel>

          <Computer>VAIO</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>15.1.0.148</Data>

          <Data>53d97a8f</Data>

          <Data>igdfcl64.dll</Data>

          <Data>8.1.0.2963</Data>

          <Data>50f70ed7</Data>

          <Data>c0000005</Data>

          <Data>0000000000809143</Data>

          <Data>1bbc</Data>

          <Data>01cfcca972fa553a</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>

          <Data>C:\Windows\SYSTEM32\igdfcl64.dll</Data>

          <Data>b403cdec-389c-11e4-be8f-b8763fbe857c</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>