3 Replies Latest reply on Sep 14, 2014 10:40 PM by Carl Sun

    No programmes can be seen and installing in Creative Cloud

    majoni

      I uploaded xtension manager CC and tried to install extension. No programmes in left was shown and I could´t install anything. I deleted the program from my files and tried to re-upload Extension Manager, but in Creative Cloud is still existing and I can´t do it. What can I do?

        • 2. Re: No programmes can be seen and installing in Creative Cloud
          margarets-art

          I have a similar issue but using Windows 7 64 bit machine. Here is my ExtendScript diangostic report, I could use help understanding how to read it, and getting my Extension Manager CC to work.

           

          Result: BridgeTalk Diagnostics

          ----------------------

           

              Info:

                  Name = estoolkit-4.0

                  Status = PUMPING

                  Path

                  Version = 2.0

                  Build = ES 4.5.5

                  Next serial number = 18

                  Logging: = OFF

                  Now = 15:22:13

           

                  Messages:

                      Message Version = 2.05

                      Authentication = ON

                      Digest = ON

           

              Thread: estoolkit-4.0#thread

                  Avg. pump interval = 26ms

                  Last pump = 42ms ago

           

                  Ping: 7

           

                      ECHO_REQUEST: ECHO_RESPONSE

                          Timeout = undefined

                          Handler = undefined

           

                      STATUS: PUMPING

                          Timeout = undefined

                          Handler = undefined

           

                      MAIN: MAIN

                          Timeout = undefined

                          Handler = installed

           

                      LAUNCHED: LAUNCHED

                          Timeout = undefined

                          Handler = installed

           

                      DIAGNOSTICS: DIAGNOSTICS

                          Timeout = undefined

                          Handler = installed

           

                      INFO: INFO

                          Timeout = undefined

                          Handler = installed

           

                      SETUPTIME: thread=0ms, left=1ms

                          Timeout = undefined

                          Handler = undefined

           

              Instances: 3

           

                  estoolkit-4.0#dbg:

           

                          msg[15:22:13]: 00000013

                              @BT>Version = 2.05

                              Target = estoolkit-4.0#dbg

                              Sender = estoolkit-4.0#dbg

                              Sender-ID = localhost:win9720

                              Timeout = 14:22:14

                              Type = Ignore

                              Response-Request = Timeout

                              Headers = (no headers)

                              Timestamp = 15:22:13

                              Serial-Number = 13

                              Received = undefined

                              Result = undefined

                              Error = undefined

                              Body = (empty)

           

                      Incoming: 1

           

                      Outgoing: 0

           

                      Handler: 9

                          ExtendScript = for all messages

                          Error = for only msg #3

                          Error = for only msg #5

                          Error = for only msg #9

                          Result = for only msg #13

                          Error = for only msg #13

                          Timeout = for only msg #13

                          Result = for only msg #15

                          Error = for only msg #15

           

                  estoolkit-4.0#estk:

           

                          msg[15:22:13]: 00000015

                              @BT>Version = 2.05

                              Target = estoolkit-4.0#estk

                              Sender = estoolkit-4.0#dbg

                              Sender-ID = localhost:win9720

                              Timeout = 15:32:13

                              Type = Debug

                              Response-Request = Result Error

                              Headers = (no headers)

                              Timestamp = 15:22:13

                              Serial-Number = 15

                              Received = undefined

                              Result = undefined

                              Error = undefined

           

                              Body: 107 bytes

                                  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

           

                      Incoming: 1

           

                      Outgoing: 0

           

                      Handler: 1

                          ExtendScript = for all messages

           

                  estoolkit-4.0: (main)

           

                      Incoming: 0

           

                      Outgoing: 0

           

                      Handler: 1

                          ExtendScript = for all messages

          ----------------------

          • 3. Re: No programmes can be seen and installing in Creative Cloud
            Carl Sun Level 4

            There is no "Targets" section in the output at all. which CC applications have you installed? I am afraid you have to reinstall them. Please note that uninstalling / reinstalling Extension Manager doesn't help. The root cause is in CC applications instead of Extension Manager.