4 Replies Latest reply on Apr 29, 2015 1:32 AM by shreya

    Crashes when trying to transfer


      When clicking and dragging an ePub library book to Nook, digital editions 4.0 crashes repeatedly. Is there a fix for this?

        • 1. Re: Crashes when trying to transfer
          Prabhanjan Level 1



          Please send us the crash details. You can get this by following the below process:

          When ADE crashes, it throws a "ADE 4.0 has stopped working" dialog box.

          Click on the "View Program details" drop down.

          Copy/ Paste the entire content here.



          • 2. Re: Crashes when trying to transfer

            It won't let me copy the thread into here- but if I try to transfer a borrowed (library) book or try to read it the DE crashes "unexpectedly".  I just downloaded overdrive and DE so I have the most recent versions....this is on a macbook with the latest os.   Here is the first bit of the error message.  Guess I will go to my Microsoft computer and see if I have better luck.   Totally frustrated.

            Process:               Adobe Digital Editions [828]

            Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

            Identifier:            com.adobe.adobedigitaleditions.app

            Version:               4.0.2 (1)

            Code Type:             X86-64 (Native)

            Parent Process:        ??? [1]

            Responsible:           Adobe Digital Editions [828]

            User ID:               501



            Date/Time:             2015-02-27 21:19:35.243 -0500

            OS Version:            Mac OS X 10.10.2 (14C109)

            Report Version:        11

            Anonymous UUID:        E1B4D09C-479E-C103-62AD-08450220EB3F





            Time Awake Since Boot: 3200 seconds



            Crashed Thread:        0  Dispatch queue: com.apple.main-thread



            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000



            VM Regions Near 0:


                __TEXT                 000000010cfa8000-000000010d7ae000 [ 8216K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions



            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   com.adobe.adobedigitaleditions.app 0x000000010d201fc1 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

            1   ePub3.dylib                   0x000000010e1bf745 ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

            2   ePub3.dylib                   0x000000010e1c1af8 std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 134

            3   ePub3.dylib                   0x000000010e1c0831 ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 433

            4   ePub3.dylib                   0x000000010e175195 ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 265

            5   ePub3.dylib                   0x000000010e186d86 ePub3::ManifestItem::ReferencedDocument() const + 182

            6   ePub3.dylib                   0x000000010e1683fa ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 122

            7   ePub3.dylib                   0x000000010e170205 ePub3::Package::Unpack() + 26017

            8   com.adobe.adobedigitaleditions.app 0x000000010d29b94f BookContainer::OpenFile(ePub3::string const&) + 2107

            9   com.adobe.adobedigitaleditions.app 0x000000010d29c1f3 BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

            10  com.adobe.adobedigitaleditions.app 0x000000010d200c29 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

            11  ePub3.dylib                   0x000000010e14bb5e ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 796

            12  ePub3.dylib                   0x000000010e1630be ePub3::Container::OpenContainer(ePub3::string const&) + 68

            13  com.adobe.adobedigitaleditions.app 0x000000010d0e3324 dpdoc::Document::getPackageProps(char const*) + 278

            14  com.adobe.adobedigitaleditions.app 0x000000010d020cea _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 224

            • 3. Re: Crashes when trying to transfer
              shreya Adobe Employee



              Please download the latest ADE



              Some of the crashes have been fixed in this release.


              Thanks for being the part in product improvement.

              • 4. Re: Crashes when trying to transfer
                shreya Adobe Employee




                Please download the latest ADE




                Some of the crashes have been fixed in this release.



                Thanks for being the part in product improvement.