4 Replies Latest reply on Apr 29, 2015 1:32 AM by shreya

    Crashes when trying to transfer

    jennamac22

      When clicking and dragging an ePub library book to Nook, digital editions 4.0 crashes repeatedly. Is there a fix for this?

        • 1. Re: Crashes when trying to transfer
          Prabhanjan Level 1

          Hi,

           

          Please send us the crash details. You can get this by following the below process:

          When ADE crashes, it throws a "ADE 4.0 has stopped working" dialog box.

          Click on the "View Program details" drop down.

          Copy/ Paste the entire content here.

           

          Thanks!

          • 2. Re: Crashes when trying to transfer
            pats233

            It won't let me copy the thread into here- but if I try to transfer a borrowed (library) book or try to read it the DE crashes "unexpectedly".  I just downloaded overdrive and DE so I have the most recent versions....this is on a macbook with the latest os.   Here is the first bit of the error message.  Guess I will go to my Microsoft computer and see if I have better luck.   Totally frustrated.

            Process:               Adobe Digital Editions [828]

            Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

            Identifier:            com.adobe.adobedigitaleditions.app

            Version:               4.0.2 (1)

            Code Type:             X86-64 (Native)

            Parent Process:        ??? [1]

            Responsible:           Adobe Digital Editions [828]

            User ID:               501

             

             

            Date/Time:             2015-02-27 21:19:35.243 -0500

            OS Version:            Mac OS X 10.10.2 (14C109)

            Report Version:        11

            Anonymous UUID:        E1B4D09C-479E-C103-62AD-08450220EB3F

             

             

             

             

            Time Awake Since Boot: 3200 seconds

             

             

            Crashed Thread:        0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

             

             

            VM Regions Near 0:

            -->

                __TEXT                 000000010cfa8000-000000010d7ae000 [ 8216K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   com.adobe.adobedigitaleditions.app 0x000000010d201fc1 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

            1   ePub3.dylib                   0x000000010e1bf745 ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

            2   ePub3.dylib                   0x000000010e1c1af8 std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 134

            3   ePub3.dylib                   0x000000010e1c0831 ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 433

            4   ePub3.dylib                   0x000000010e175195 ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 265

            5   ePub3.dylib                   0x000000010e186d86 ePub3::ManifestItem::ReferencedDocument() const + 182

            6   ePub3.dylib                   0x000000010e1683fa ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 122

            7   ePub3.dylib                   0x000000010e170205 ePub3::Package::Unpack() + 26017

            8   com.adobe.adobedigitaleditions.app 0x000000010d29b94f BookContainer::OpenFile(ePub3::string const&) + 2107

            9   com.adobe.adobedigitaleditions.app 0x000000010d29c1f3 BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

            10  com.adobe.adobedigitaleditions.app 0x000000010d200c29 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

            11  ePub3.dylib                   0x000000010e14bb5e ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 796

            12  ePub3.dylib                   0x000000010e1630be ePub3::Container::OpenContainer(ePub3::string const&) + 68

            13  com.adobe.adobedigitaleditions.app 0x000000010d0e3324 dpdoc::Document::getPackageProps(char const*) + 278

            14  com.adobe.adobedigitaleditions.app 0x000000010d020cea _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 224

            • 3. Re: Crashes when trying to transfer
              shreya Adobe Employee

              Hello,

               

              Please download the latest ADE 4.0.3.114137

              http://www.adobe.com/solutions/ebook/digital-editions/download.html

               

              Some of the crashes have been fixed in this release.

               

              Thanks for being the part in product improvement.

              • 4. Re: Crashes when trying to transfer
                shreya Adobe Employee

                Hello,

                 

                 

                Please download the latest ADE 4.0.3.114137

                http://www.adobe.com/solutions/ebook/digital-editions/download.html

                 

                 

                Some of the crashes have been fixed in this release.

                 

                 

                Thanks for being the part in product improvement.