9 Replies Latest reply on Sep 11, 2014 2:02 PM by station_two

    Photoshop CS6 Keeps Crashing.

    BillingsStudioTheatre

      Pretty much every time that I try to do anything more complicated than changing the image size Photoshop will crash. I typically will be trying to switch tools and it will stop working and close and I lose what I was working on. Frequently when this happens I try to close all other programs that are open on my computer at the time thinking that maybe there is just too much going on, but still that does not help

      I work for a community theatre and mainly use it to create banners and such for our publications and not so much actually editing photos. However, it gets very frustrating that I rarely can finish a project. Any advice as to what could be causing this?

        • 1. Re: Photoshop CS6 Keeps Crashing.
          Level 5

          Sorry, no clairvoyants or mind readers available at the moment in this forum.

           

          BOILERPLATE TEXT:

          If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, including total VRAM installed, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you (not necessarily this poster).

          A screen shot could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

          http://forums.adobe.com/thread/419981?tstart=0

          Thanks!

          • 2. Re: Photoshop CS6 Keeps Crashing.
            BillingsStudioTheatre Level 1

            I use windows and when I installed the program I selected the 64bit one.

            I'm not sure if that is at all helpful. I honestly don't know any of the other information.

             

            At this point all I had done was open an old file and added the text of Auditions, Moved it to the top of the page and then tried to select the eraser tool and it did this:

             

            First this error message shows

            What shows First.JPG

            then after that thinks for a bit this show up

            What show next.JPG

            I don't get an actual issue telling me why it stopped working.

             

            I'm not great with computers so I don't really know a ton about what is happening or how to troubleshoot this.

            Thank You

            • 3. Re: Photoshop CS6 Keeps Crashing.
              Level 5

              Without specifics about your system, no one will be able to assist you.

               

              If you can keep Photoshop running long enough, go to the Help menu, select the System Info menu item, copy all that information (yes, it is long) and paste it here.

              • 4. Re: Photoshop CS6 Keeps Crashing.
                BillingsStudioTheatre Level 1

                Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                Operating System: Windows 7 64-bit

                Version: 6.1 Service Pack 1

                System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                Physical processor count: 4

                Processor speed: 3392 MHz

                Built-in memory: 8110 MB

                Free memory: 5233 MB

                Memory available to Photoshop: 3255 MB

                Memory used by Photoshop: 59 %

                Image tile size: 128K

                Image cache levels: 4

                Photoshop crashed on 9/11/2014 at 1:05:53 PM (GetImageViewResourceSharingGLContext)

                The GPU Sniffer crashed on 9/11/2014 at 1:42:36 PM

                Display: 2

                Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600

                Display: 1

                Display Bounds:=  top: 0, left: -1600, bottom: 900, right: 0

                No video card detected

                Serial number: 90148977980947330630

                Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

                Temporary file path: C:\Users\BOXOFF~1\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 450.1G, 358.0G free

                Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

                Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

                Additional Plug-ins folder: not set

                 

                Installed components:

                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                   adobe_caps.dll   Adobe CAPS   6,0,29,0  

                   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                   aif_core.dll   AIF   3.0   62.490293

                   aif_ocl.dll   AIF   3.0   62.490293

                   aif_ogl.dll   AIF   3.0   62.490293

                   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                   boost_date_time.dll   DVA Product   6.0.0  

                   boost_signals.dll   DVA Product   6.0.0  

                   boost_system.dll   DVA Product   6.0.0  

                   boost_threads.dll   DVA Product   6.0.0  

                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                   data_flow.dll   AIF   3.0   62.490293

                   dvaaudiodevice.dll   DVA Product   6.0.0  

                   dvacore.dll   DVA Product   6.0.0  

                   dvamarshal.dll   DVA Product   6.0.0  

                   dvamediatypes.dll   DVA Product   6.0.0  

                   dvaplayer.dll   DVA Product   6.0.0  

                   dvatransport.dll   DVA Product   6.0.0  

                   dvaunittesting.dll   DVA Product   6.0.0  

                   dynamiclink.dll   DVA Product   6.0.0  

                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                   filter_graph.dll   AIF   3.0   62.490293

                   hydra_filters.dll   AIF   3.0   62.490293

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   image_compiler.dll   AIF   3.0   62.490293

                   image_flow.dll   AIF   3.0   62.490293

                   image_runtime.dll   AIF   3.0   62.490293

                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                   libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                   LogSession.dll   LogSession   2.1.2.1640  

                   mediacoreif.dll   DVA Product   6.0.0  

                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   pdfsettings.dll   Adobe PDFSettings   1.04  

                   Photoshop.dll   Adobe Photoshop CS6   CS6  

                   Plugin.dll   Adobe Photoshop CS6   CS6  

                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                   PSArt.dll   Adobe Photoshop CS6   CS6  

                   PSViews.dll   Adobe Photoshop CS6   CS6  

                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   TfFontMgr.dll   FontMgr   9.3.0.113  

                   TfKernel.dll   Kernel   9.3.0.113  

                   TFKGEOM.dll   Kernel Geom   9.3.0.113  

                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                   wu3d.dll   U3D Writer   9.3.0.113  

                 

                 

                Required plug-ins:

                 

                   3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Accented Edges 13.0

                   Adaptive Wide Angle 13.0

                   ADM 3.11x01

                   Angled Strokes 13.0

                   Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Bas Relief 13.0

                   BMP 13.0

                   Camera Raw 7.0

                   Chalk & Charcoal 13.0

                   Charcoal 13.0

                   Chrome 13.0

                   Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Color Halftone 13.0

                   Colored Pencil 13.0

                   CompuServe GIF 13.0

                   Conté Crayon 13.0

                   Craquelure 13.0

                   Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Crop and Straighten Photos Filter 13.0

                   Crosshatch 13.0

                   Crystallize 13.0

                   Cutout 13.0

                   Dark Strokes 13.0

                   De-Interlace 13.0

                   Dicom 13.0

                   Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Diffuse Glow 13.0

                   Displace 13.0

                   Dry Brush 13.0

                   Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Embed Watermark 4.0

                   Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Extrude 13.0

                   FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Fibers 13.0

                   Film Grain 13.0

                   Filter Gallery 13.0

                   Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Fresco 13.0

                   Glass 13.0

                   Glowing Edges 13.0

                   Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Grain 13.0

                   Graphic Pen 13.0

                   Halftone Pattern 13.0

                   HDRMergeUI 13.0

                   IFF Format 13.0

                   Ink Outlines 13.0

                   JPEG 2000 13.0

                   Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Lens Blur 13.0

                   Lens Correction 13.0

                   Lens Flare 13.0

                   Liquify 13.0

                   Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mezzotint 13.0

                   Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mosaic Tiles 13.0

                   Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Neon Glow 13.0

                   Note Paper 13.0

                   NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Ocean Ripple 13.0

                   Oil Paint 13.0

                   OpenEXR 13.0

                   Paint Daubs 13.0

                   Palette Knife 13.0

                   Patchwork 13.0

                   Paths to Illustrator 13.0

                   PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Photocopy 13.0

                   Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Pinch 13.0

                   Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Plaster 13.0

                   Plastic Wrap 13.0

                   PNG 13.0

                   Pointillize 13.0

                   Polar Coordinates 13.0

                   Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Poster Edges 13.0

                   Radial Blur 13.0

                   Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Read Watermark 4.0

                   Reticulation 13.0

                   Ripple 13.0

                   Rough Pastels 13.0

                   Save for Web 13.0

                   ScriptingSupport 13.0

                   Shear 13.0

                   Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Smart Blur 13.0

                   Smudge Stick 13.0

                   Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Spatter 13.0

                   Spherize 13.0

                   Sponge 13.0

                   Sprayed Strokes 13.0

                   Stained Glass 13.0

                   Stamp 13.0

                   Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Sumi-e 13.0

                   Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Targa 13.0

                   Texturizer 13.0

                   Tiles 13.0

                   Torn Edges 13.0

                   Twirl 13.0

                   U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Underpainting 13.0

                   Vanishing Point 13.0

                   Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Water Paper 13.0

                   Watercolor 13.0

                   Wave 13.0

                   Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Wind 13.0

                   Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   ZigZag 13.0

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE

                Flash:

                   Mini Bridge

                   Kuler

                Installed TWAIN devices: NONE

                • 5. Re: Photoshop CS6 Keeps Crashing.
                  Level 5

                  Good grief!  You haven't applied any of the updates to Photoshop CS6!

                   

                  Go do that ASAP!

                  • 6. Re: Photoshop CS6 Keeps Crashing.
                    Level 5

                    There's big trouble with video card.  the System Report says:

                    Screen Shot 2014-09-11 at 12.56.10 PM.png

                     

                    The first step here would be to go to the manufacturer's website and download an updated driver.  But since you don't know who the manufacturer of your card is, you're in a pickle. 

                     

                    You need to have that machine examined by a qualified computer repairman.

                    • 7. Re: Photoshop CS6 Keeps Crashing.
                      Level 7

                      After you install the Photoshop updates...

                       

                      Also note: "Photoshop crashed on 9/11/2014 at 1:05:53 PM (GetImageViewResourceSharingGLContext)"

                      Your video card driver is crashing.  Update the driver from the GPU maker's website (Not Microsoft or a system builder).

                      • 8. Re: Photoshop CS6 Keeps Crashing.
                        Level 5

                        Chris Cox wrote:

                         

                        After you install the Photoshop updates...

                         

                        Also note: "Photoshop crashed on 9/11/2014 at 1:05:53 PM (GetImageViewResourceSharingGLContext)"

                        Your video card driver is crashing.  Update the driver from the GPU maker's website (Not Microsoft or a system builder).

                         

                        …if she can figure out who the manufacturer is. 

                        • 9. Re: Photoshop CS6 Keeps Crashing.
                          Level 5

                          I also saw this in that report:

                           

                          The GPU Sniffer crashed on 9/11/2014 at 1:42:36 PM

                           

                          Definitely the card.