Won't start or charge

Hi,
I'm a very frustrated customer. I got the adobe ink and slide a month ago and right out of the box it began having some trouble charging. About a week in, the ink has stopped charging and turning on completely. It's really hard to find support as Adobe Ink and Slide isn't an option in your phone tech support call and for any hardware related issues your chat system recommends I call in. I ended up choosing a different issue so I can get in touch with someone on chat. During the chat, the associate keeps giving me numbers that connected me with other products and not support for Ink and Slide resulting in a lot of call transfers. I finally got in contact with someone who opened a ticket for the issue and said that they will follow up with me in a couple of business days. A whole week went by and I had to call back in. I talked to another associate who said that they'll open another ticket for the issue and follow up with me. It's now been over 2 weeks and I have not heard back. I paid $200 for this product and I haven't been able to properly use it since. It's been a month and I haven't been given any tech support or means to replace my defective product. Can I get in direct contact with someone so that I can get progress updates or confirmation on my status? I really want to use my ink and stylus and this is extremely frustrating.