1 Reply Latest reply on Sep 11, 2014 12:51 PM by A.T. Romano

    I cannot find the add media option

    student 541

      I have tried to download a file to my laptop and cannot do it as Adobe cannot find the port the camera is connected to,

      Cannot get tech sujpport on the phone because Adobe does not believe in Customer service.

        • 1. Re: I cannot find the add media option
          A.T. Romano Level 7

          student541

           

          What version of Premiere Elements are you using and on what computer operating system is it running?

           

          What is the brand/model/settings of the camera that has recorded your video? What type of a connection have you made

          between the camera and the computer - USB.

           

          What happens - by any chance have you gotten to the Add Media/....../Video Importer, and the Video Importer is not showing your

          camera in the Source field?

           

          Have you tried to transfer the video from the camera to a computer hard drive location and, from there, import

          that into Premiere Elements, using the program's Add Media/Files and Folders (versions 11 and 12) or Get Media/Files

          and Folders (versions earlier than 11).

           

          The answers will be in the details.

           

          We will be watching for your follow up.

           

          Thanks.

           

          ATR