1 Reply Latest reply on Sep 12, 2014 12:47 AM by greule

    Lightroom mobile will not sync with my ipad or iphone

    amp345

      Lightroom mobile will not sync with my ipad or iphone

        • 1. Re: Lightroom mobile will not sync with my ipad or iphone
          greule Adobe Employee

          Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a new Lr Desktop diagnostic log which can hopefully provide some clues.

           

          You can send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

           

          You can find the  sync.lrdata file here:

          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

          On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

           

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          Guido