Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
Please let us know if the download that was initiated by the Adobe Support on September 12th 2014 has been successfully installed & activated or not.
Im having the same problem.
Please try with a different browser. Try clearing Browser history as well. I tried and it is working fine.
Link to download: