1 Reply Latest reply: Sep 13, 2014 10:33 AM by Buzz81 RSS

    How to install creative suite 4 on windows 8.1?

    Buzz81 Community Member

      I have a new Windows 8.1 laptop and am trying to install Creative Suite 4 on it.     I was able to do this on another laptop with 8.1, but that was over a year ago.   When I tried installing to the new computer from the CD, I got a message that "the Installer database is corrupt."   I contacted Adobe Support, and per their instructions I downloaded the "ADBESTDSCS4_LS1.7z" and "ADBESTDSCS4_LS1" files from the Download CS4 products page.   I clicked the applications file, and it created a  "Adobe CS4\Design Premium\Adobe CS4" directory under my desktop.  However, when I click the setup file, I get the same message - "the Installer database is corrupt."   I contact support again, and they told me that CS4 doesn't work with W8.1 - which is nonsense because it installed just fine on my W8.1 ultrabook.   So - what are the steps for installing CS4 on Windows 8.1, and how do I deal with the "installer database is corrupt" issue?   Thanks!

        • 1. Re: How to install creative suite 4 on windows 8.1?
          Buzz81 Community Member

          I found the solution.  I did some research and found references to deleting the caps.db files under older versions of Windows.   I did find a caps.db file under C:\Program Files (x86)\Common Files\Adobe\Backup.   I deleted the file, and then right-clicked the setup file and used "Run as Administrator" (didn't do that the first time),    Everything installed fine, except for an error message with Adobe Flash CS4.   But so far, the programs seem to work fine.   BTW, Adobe Reader 11, Photoshop Elements 11, and Premier 11 came preinstalled with my computer), which may have created some conflicts.

           

          For what it's worth, Adobe's own website indicates that there are no known issues with Windows 8.1 for CS4 (http://helpx.adobe.com/x-productkb/global/windows-8-1-compatability.html).