4 Replies Latest reply on Jun 15, 2015 1:45 PM by TechHelp

    Indesign CS6 crashes after closing

    Mich_i

      I have the following problem:

      After I open a file with Indesign CS6 and close the application, while the file is still open, I get this error:

       

      Problemsignatur:

        Problemereignisname: APPCRASH

        Anwendungsname: InDesign.exe

        Anwendungsversion: 8.0.2.413

        Anwendungszeitstempel: 51fb7197

        Fehlermodulname: Public.dll

        Fehlermodulversion: 8.0.2.413

        Fehlermodulzeitstempel: 51fb711f

        Ausnahmecode: c0000005

        Ausnahmeoffset: 00198883

        Betriebsystemversion: 6.1.7601.2.1.0.256.4

        Gebietsschema-ID: 1031

        Zusatzinformation 1: 0a9e

        Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789

        Zusatzinformation 3: 0a9e

        Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

       

      Everything is working fine (save, export ...) so I am wondering why the error appears.

      The computers have all Windows 7 x64 installed and all files are stored on a cifs share (tried with smb versions 1, 2, 2.1).

      If the file is closed before exiting the program there is no error, also no problems with files which are stored locally. The error appears also if I try the same with Indesign CS5.5.

      Small files <5MB and less other files (I cannot see anything they have in common) work with no errors.

      I tried reinstalling CS6, reset the Indesign settings, check for corrupt fonds, check for third party applications which could cause problems but still the same.

       

      Hope someone can help with this.