10 Replies Latest reply: Oct 10, 2014 8:12 PM by Djsatory RSS

    Premiere crashes as soon as i open a project. CS6 and CC both

    Nelson.R Community Member

      I have Adobe Premiere Pro CS6 and CC. They have both worked for about a month, in the trial version and now they both don't. I can open premiere and it opens up fine. I can see my recent projects and open one. When I open the project I have between 2 and 60 seconds until it shuts down. If I go into manage cloud settings in the bottom left corner of Premiere CC, Premiere stays open. But only until I close the settings window and then it closes again. I get almost no error codes. While opening it sometimes says that mercury playback was used last time and does not work now due to hardware or something along those lines. CS6 gives me a Workspace.cpp-209 error sometimes. I am on Windows 7, 8GB ram, Intel(R) Core(TM) i3-2100 CPU @3.10 GHz 3.10 GHz, NVIDIA GeForce 210 Display adaptor. Please Help, I can not find anything on google.

       

      Ps. I bought Premiere Pro CC today.

        • 2. Re: Premiere crashes as soon as i open a project. CS6 and CC both
          John T Smith CommunityMVP

          •For Windows, do NOT rely on Windows Update to have current driver information

          •-you need to go direct to the vendor web site and check updates for yourself

          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 3. Re: Premiere crashes as soon as i open a project. CS6 and CC both
            patentyogi Community Member

            Not sure why Adobe Premiere is crashing. Crash report is provided below. Please help.

             

            Log Name:      Application

            Source:        Application Error

            Date:          9/12/2014 5:16:48 PM

            Event ID:      1000

            Task Category: (100)

            Level:         Error

            Keywords:      Classic

            Description:

            Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f

            Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

            Exception code: 0xc0000005

            Fault offset: 0x0000021993052200

            Faulting process id: 0x1abc

            Faulting application start time: 0x01cfce7ee452bd85

            Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

            Faulting module path: unknown

            Report Id: 79e8c047-3a72-11e4-99e7-3417ebb978db

            • 4. Re: Premiere crashes as soon as i open a project. CS6 and CC both
              Nelson.R Community Member

              I tried both of your solution, Kevin and John. Thanks for replying but they both didn't work. Nothing chaged. And by the way, I don'g get any crash reports or the like in Premiere CC, the program just closes like if i had closed it.

              • 5. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                Nelson.R Community Member

                I just uninstalled Adobe Premiere Pro CC and installed it again and nothing changed. When I installed it through Adobe creative cloud the installation failed and said some components could not be installed. but the porgram works just as good as before, or should i say just as bad. I will now uninstall everything i have from adobe on my computer and then reinstall it and see if that works.

                • 6. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                  Nelson.R Community Member

                  I uninstalled Adobe Premiere CC 2014, Adobe Photoshop CC 2014, Adobe Media Encoder CC 2014, and i tried to uninstall Adobe creative cloud. For some reason it said uninstalled with errors. I also uninstalled the whole CS6 suite. Now I reinstalled Adobe Creative Cloud, Premiere Pro CC, And Adobe Media Encoder. Premiere Pro and Media Encoder installed with errors again. Here is what I got, basically saying that Microsoft Visual C++ couldnt install.

                   

                  Exit Code: 6

                  Please see specific errors below for troubleshooting. For example,  ERROR:

                   

                  -------------------------------------- Summary --------------------------------------

                   

                  - 0 fatal error(s), 8 error(s)

                   

                  ----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9} -----------

                   

                  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1601

                   

                  ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\INDIVI~1\AppData\Local\Temp\{813E01FB-8172-4290-AC83-299714F0CFC6}\PremierePro_ 8_LS20\Adobe Premiere Pro CC 2014\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com

                   

                  ----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} -----------

                   

                  ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1601

                   

                  ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\INDIVI~1\AppData\Local\Temp\{813E01FB-8172-4290-AC83-299714F0CFC6}\PremierePro_ 8_LS20\Adobe Premiere Pro CC 2014\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com

                   

                  ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

                   

                  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1601

                   

                  ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\INDIVI~1\AppData\Local\Temp\{813E01FB-8172-4290-AC83-299714F0CFC6}\PremierePro_ 8_LS20\Adobe Premiere Pro CC 2014\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

                   

                  ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

                   

                  ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1601

                   

                  ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\INDIVI~1\AppData\Local\Temp\{813E01FB-8172-4290-AC83-299714F0CFC6}\PremierePro_ 8_LS20\Adobe Premiere Pro CC 2014\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

                   

                  -------------------------------------------------------------------------------------

                   

                  Since there wheere 0 fatal errors i tried premiere. Nope, no change.

                   

                  So I did what the text told me to. I tried to manually install them. That didn't work because the windows installer service was not running. I made that service start up and then manually installed all the Visuall C++ that it told me to. After successfully installing them all I restarted and tried Premiere Pro again. Still the same thing happened. I am very much out off ideas now, but i hope i gave you the info that can help, and maybe i overdid the info.

                  • 7. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                    Nelson.R Community Member

                    Ok, so I finally called Adobe help line 800-833-6687 and talked to a guy there. He told me to rename the folder SLCache that is in C:\Program Files (x86)\Common Files\Adobe to oldSLCache. He also told me to rename the folder OOBE in C:\Users\{username}\AppData\Local\Adobe to oldOOBE. I was unable to do this due to a "the file is open" error. He then told me to rename the folder SLStore in C:\ProgramData\Adobe to oldSLStore. After doing this he told me to test Adobe Premiere CC and i did that. It actually WORKED!!!! Thanks for trying to help, and as you can see i searched for a solution all over the internet, the earth, and the moon to no avail; and this is the solution for me for anyone who has this problem. The guy at adobe said it was due to some kind of corrupt registration files.

                    • 8. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                      Kevin Monahan Adobe Employee

                      Thanks for reporting back, Nelson. Glad support was able to help you.

                       

                      Kevin

                      • 9. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                        maryjane4230 Community Member

                        Thank you so much for posting this! This was killing me!

                        • 10. Re: Premiere crashes as soon as i open a project. CS6 and CC both
                          Djsatory Community Member

                          Thanks for posting worked for me after a whole night of trying different things!

                           

                          Just wanted to add for people on windows systems to find those folders you need to enable hidden folders by going to Control panel folder options enable hidden folders