4 Replies Latest reply: Oct 8, 2014 9:52 AM by iloveknowledge

Story CC plus isn't working with CC subscription

Greg.J Sep 12, 2014 5:49 PM

Hello,

I recently obtained a subscription to Creative Cloud. I have been able to get everything to work except for Story plus. Every time I sign in to story it just puts me on the free version even though my account has the subscription activated on it. I have been using the free version of story for quite a while now and i'm wondering if that has something to do with the plus version not working. I have also read other forum posts on the issue, but none of them were able to solve my problem. Any help would be appreciated, and if more information is required I will be happy to provide it.

Thanks

Greg

1. Re: Story CC plus isn't working with CC subscription

shellback55b Sep 15, 2014 5:28 AM (in response to Greg.J)

I have the same problem. And I have been using it to manage a graphic novel... The team needs access again.
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2. Re: Story CC plus isn't working with CC subscription

Aurobi Sep 16, 2014 3:14 AM (in response to Greg.J)

Hi,

Can you please mail the Adobe ID which you are using to login to Story to DL-AdobeStory-support<at>adobe<dot>com? Please also mention which subscription plan you are on (Individuals, Business, Student & Teacher, etc.).

Thanks
Aurobinda
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3. Re: Story CC plus isn't working with CC subscription

Jay Rozanski Sep 16, 2014 3:28 AM (in response to Aurobi)

done!
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4. Re: Story CC plus isn't working with CC subscription

iloveknowledge Oct 8, 2014 9:52 AM (in response to Aurobi)

Hello Aurobi,

I am having the same issue with Adobe Story and I have emailed my information to DL-AdobeStory-support@adobe.com with attention to you.

Mike
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