3 Replies Latest reply on Oct 16, 2014 6:55 AM by A.T. Romano

    "media not present" error when burning blu ray in PE12

    pastrobes

      I have two systems, both ground-up builds, identical Win 7 Home Premium and Premiere Elements 12 installs.  Both systems have internal blu-ray burners.  One burner is an ASUS BW-12B1AT and the other is a Pioneer burner (don't recall the model number).

       

      System 1:  Intel 4770k with Gigabyte MB

      System 2: AMD 8-core with Gigabyte MB

       

      System 1 gives "Media not present" error in PE12 when attempting to burn to blu ray discs using Verbatim discs. System is able to burn DVDs and CDs, and playback blu ray discs.  System is also capable of burning blu rays using Nero.

       

      System 2 works fine - blu ray media is recognized instantly by PE12 when in the drive and burns blu rays perfectly.

       

      I swapped the blu ray drives and SATA cables from System 1 and System 2 with the same result - this eliminated the drive manufacturer and cables from being the problem, as both drives worked perfectly in System 2 and neither worked in System 1.  I also tried different SATA ports and power supply taps on System 1 without any success.

       

      Then, I noticed that on System 1, with the dialog box open and indicating the "media not present" error, if I ejected the blu ray disc and reinserted it, the burner LED would flash 18 times (approx. 1/sec) and then pulse briefly indicating a burst of activity for about 1 second, as if it was either reading the disc or writing to the SATA.  If I pressed the "rescan" button during this brief burst of LED activity, then the disc was recognized and I could proceed to burn it.    If I tried to press the rescan button at any time before this instant or after, the "media not present" error did not clear.

       

      To me, this is an indication that something in the handshake timing of the SW and the burner is not correct, and that timing differences in the system HW are not provided for in the SW. I see that many others have had this issue and have had to buy work-around image burners to address this. I believe your burner drivers need to be reworked to eliminate this bug.  This is evidenced by the fact that Nero works and your SW does not, and that different systems consistently exhibit this problem.

       

      Please let me know when you will have a SW patch to address this or if you have any idea of system settings that can be adjusted (I don't know of any myself) that would eliminate this problem.

        • 1. Re: "media not present" error when burning blu ray in PE12
          A.T. Romano Level 7

          pastrobes

           

          This is not Adobe. Rather user to user. If you want to contact Adobe, your likely route is via Adobe Chat.

           

          If you have a feature request or bug report, then consider filing a Adobe Feature Request Bug Report Forum with Adobe

          Adobe - Feature Request/Bug Report Form

           

          The likelihood of an Adobe engineer seeing your thread here is essentially slim to none.

           

          Your results are very interesting but lots more variables to consider.

          Do you have any version of Premiere Elements other than 12? It would be interesting to learn if a prior version's burn

          dialog would present with the Media Not Preset issue for your burn to Blu-ray System 1. That is easy enough done with a tryout of

          11 or 10 or 9 from the following web site. ProDesignTools: Adobe® Developments in Focus

          On the other side of the coin, you could give the new version a look in this regard. A new version is expected at the

          end of September 2014.

           

          As an aside, have you updated 12 to 12.1 Update, using an opened project's Help Menu/Update. If not, I would encourage

          you to do so. It does correct an Expert workspace text styles issue plus other matters undefined by Adobe.

           

          ATR

          • 2. Re: "media not present" error when burning blu ray in PE12
            pastrobes Level 1

            Hi ATR,

             

            I am running PE 12.1.  I do not have much time to diagnose this by reverting to older versions; as I have already struggled with this for over one year, I will use the work-around I found.  My intent was to help Adobe improve their product, and to help others who have similar issues with this bug. It's a shame that Adobe doesn't pay attention to their users; their customer satisfaction will suffer.

             

            As for PE13, I have no plans to upgrade.  If Adobe wishes to provide me a free licensed copy to try out, I will gladly accept their offer and report back on my findings. I will await the offer email from Adobe.:-)

             

            Cheers,

            pastrobes

            • 3. Re: "media not present" error when burning blu ray in PE12
              A.T. Romano Level 7

              pastrobes

               

              The Adobe presence in this forum typically occurs here when a new version is released, the PRE_help directed at the new product, and at other sporadic undefined times.

               

              If you do not attract the attention of PRE_help using your Premiere Elements12/12.1 thread, then, if you purchased from Adobe, you might want to contact Adobe via its Adobe Chat to find out about

              If Adobe wishes to provide me a free licensed copy to try out, I will gladly accept their offer and report back on my findings. I will await the offer email from Adobe.:-)

              As an aside for informational and non promotional reasons, are you aware that Premiere Elements 13, the new version released September 24, 2014, now offers ISO image in its burn to. Now Blu-ray has ISO image as well as the burn to choice. At this time, I have only the tryout and am working my way through it.

               

              Best wishes for what your decisions are.

               

              ATR