1 Reply Latest reply on Sep 13, 2014 11:35 AM by A.T. Romano

    I'm having issues importing 720p30 into Premiere elements 10, help?

    krweaver123

      Every time I import my footage into Premiere Elements 10

       

      the format of the footage is 720p at 30fps, every time I try to import it into a new project settings preset it either comes up with a black screen still able to hear the audio, but then some times in others it comes up with this weird green distorted thing- still able to hear the audio but not seeing any vision...

       

      I'm desperate for this to work as its for a major project I'm working on and I'm unable to import it with out the above ^ happening

       

      What do I do or what preset do I need to use?

        • 1. Re: I'm having issues importing 720p30 into Premiere elements 10, help?
          A.T. Romano Level 7

          krweaver123

           

          What computer operating system is your Premiere Elements 10 running on? And, what video card/graphics card does your computer use? Your answer may be critical to resolution of your issue. Is the card NVIDIA GeForce? If so please read the Announcement at the top of this forum on the known Premiere Elements 10/NVIDIA GeForce issue. Copy/Paste below for your convenience

           

          Also, is the 720p30 footage the only video import that presents with display issues? What is the brand/model/settings of the camera that is recording this video?

           

          If Premiere Elements 10/NVIDIA GeForce issue applies to you then the resolution is to roll back the driver version to about May 2013 according the instructions referenced below.

           

          Copy/Paste of Announcement on Premiere Elements 10/NVIDIA GeForce Issue (found at top of forum)

           

          Premiere Elements 10 NVIDIA Video Card Driver Roll Back

           

          If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you

          are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of

          troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

           

          Since October 2013 to the present, there have been a growing number of reports about display and unexplained

          workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce

          video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver

          as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013

          in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this

          regard to date, and none is expected moving forward.  

           

          Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

          http://forums.adobe.com/thread/1317675  

           

          Older NVIDIA GeForce

          drivers can be found  http://www.nvidia.com/Download/Find.aspx?lang=en-us     A February 2014 overview of the

          situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

          http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html 

           

           

          We will be watching for your follow up.

           

          Thank you.

           

          ATR