2 Replies Latest reply on Sep 14, 2014 4:57 PM by ivaus500

    Paid for Creative clouds 09/08/2014, but don't have answer till now. Why?


      Dear Sir/Madam,


      My name is Viktor Ivanov. My case No. 0213711920.

      My Customer ID is 0177368496.

      My order number C0057541121ED.

      I've paid $239.88 as a current student.  On 09/08/2014 Adobe Systems has cashed that money. I've received confirmation email about the positive result of  proof of eligibility 09/06/2014.

      Since that date I don't have any information. So I can't initialize the software.

      Would you please explain what was happened? Or give me a contact phones or e-mails of persons who can answer to my questions?

      I've try to find a customer service phones - but they are hide so deeply... It is not a good practice!


      Thank you

      Viktor Ivanov