My name is Viktor Ivanov. My case No. 0213711920.
My Customer ID is 0177368496.
My order number C0057541121ED.
I've paid $239.88 as a current student. On 09/08/2014 Adobe Systems has cashed that money. I've received confirmation email about the positive result of proof of eligibility 09/06/2014.
Since that date I don't have any information. So I can't initialize the software.
Would you please explain what was happened? Or give me a contact phones or e-mails of persons who can answer to my questions?
I've try to find a customer service phones - but they are hide so deeply... It is not a good practice!
Viktor, you must have received the mail of approval of the proof of eligibility & the CC being activated, please check the case portal.
However after apologizing if you have not got the intimation, the good news is that the subscription is active with 20GB of space.
You can log in to your account & download, install & activate it or you can use the following link too.
Hope the issue is resolved, please feel free to post any query.
Thanks a lot for answer.
And can you explain - what is the difference between Muse (64-bits) on my computer, and the same on computer of Russian coach.
Why his menu is in blue color, but my computer top menu is in brown color?