Standalone or creative cloud?
Have you had previous versions?
How did you purchase?
No previous version
purchased on line one year paid,
not key sent by Adobe
I've downloaded lr5 and i thought my adobe ID was enough to activate LR5 , today i tried to work with the development module and i was asked to activate the soft ?
Did you use the creative cloud manager to install Lightroom? Or, did you download the regular trial version and install it? If you use the Creative cloud application manager to do your installations you shouldn't need a serial number. It's handled completely differently. So if you installed the regular trial version you will have to remove it before you can install The creative cloud version.
I've followed the creative cloud installation process, but when each time i launch LR a first window appears asking me enter the activation key or to go on with the evaluation.
and it is exactly the same for photoshop.
Should i un-install all ?
Do you have the creative cloud version of Lightroom installed? Or, did you install the standalone trial version?
i have the creative cloud version of Lightroom installed
If you have just made a purchase then perhaps you need to sign out of the CC Desktop app, using the Gear / Preferences / Account tab. Then sign back in.
Whether you need to uninstall would depend on whether the LR 5 you installed came from the serial-number installer or the CC-installer. You can uninstall the LR5 that you have, log out of CC Desktop, then make sure you're installing the LR5-CC from https://creative.adobe.com/products
Good evening, first of all, thank you for your help,
i've uninstalled LR5, Photoshop and creative cloud.
I went on adobe page and i've downloaded creative cloud and then i've installed LR5 directly from creative cloud.
When i launch LR5 it always ask me to register or to go on with the trial version.
I don't know what to do, i have read the adobe procedure to activate LR5.
i try to send an email to adobe, but each time i get back to the procedure page.
Yeah I have the same problem with LR5 and Adobe. I bought LR5 last year (stand alone) then later on I enrolled in the CC which I terminated this month (because it's worthless) and now I can't use my purchased LR5 anymore. When I contact Adobe (chat) they don't give a solution, instead the ask me to go to the adobe forum. Which I did....
As far as I can see there is no solution and Adobe gets a little richer, but loses a customer to PhaseOne (much better software).