1 Reply Latest reply on Sep 15, 2014 8:04 AM by JJMack

    Photoshop CC constantly crashing on Windows 8 - Help please

    Sheru

      Hi

       

      I have recently reformatted my computer to windows 8, and Photoshop is constantly crashing at the start-up itself. Below here are the details, can someone help me please

       

      Error Log


      Description:

      Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

      Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d

      Exception code: 0xc0000005

      Fault offset: 0x0000000000809283

      Faulting process id: 0x22ec

      Faulting application start time: 0x01cfd0ea35d36f49

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll

      Report Id: 7639566c-3cdd-11e4-be77-f4b7e2ccd2f3

       

      System Info


      Windows Version - Windows 8 pro

      Processor - Intel Core i5-3337U CPU 1.8GHz

      System - 64bit


      Error Screenshot

      photoshoperror.jpg

      photoshoperror2.jpg