3 Replies Latest reply on Sep 15, 2014 4:12 PM by fabn2010

    Creative Cloud App keeps crashing (on Mavericks)

    fabn2010

      Creative cloud crash at startup no matter what I do. I tried uninstalling, cleaning (with Adobe Cleaner), removing all Adobe files in preferences folders etc.

       

      The crash remains the same and I'm not able to get rid of it.

       

      Here are application version and os version

       

      Process:         Creative Cloud [5682]

      Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

      Identifier:      com.adobe.acc.AdobeCreativeCloud

      Version:         1.7.2.419 (???)

      Code Type:       X86 (Native)

      Parent Process:  launchd [267]

      Responsible:     Creative Cloud [5682]

      User ID:         501

       

       

      Date/Time:       2014-09-15 17:42:53.082 +0200

      OS Version:      Mac OS X 10.9.4 (13E28)

       

      Here's an excerpt of crashed thread stacktrace

       

      Crashed Thread:  0  CrBrowserMain  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

       

      Application Specific Information:

      *** CFRelease() called with NULL ***

       

       

      Thread 0 Crashed:: CrBrowserMain  Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation       0x951654b3 CFRelease + 2035

      1   com.growl.growlframework       0x000e18a7 +[GrowlGNTPPacket addSentAndReceivedHeadersFromDict:toArray:] + 95

      2   com.growl.growlframework       0x000e25b9 +[GrowlRegisterGNTPPacket getHeaders:andBinaryChunks:forRegistrationDict:] + 1310

      3   com.growl.growlframework       0x000dd969 +[GrowlGNTPOutgoingPacket outgoingPacketOfType:forDict:] + 520

      4   com.growl.growlframework       0x000ce948 -[GrowlGNTPRegistrationAttempt packet] + 71

      5   com.growl.growlframework       0x000cee37 -[GrowlGNTPCommunicationAttempt socket:didConnectToHost:port:] + 36

      6   com.growl.growlframework       0x000d5186 __29-[GCDAsyncSocket didConnect:]_block_invoke + 106

      7   libdispatch.dylib             0x9b52d76b _dispatch_call_block_and_release + 15

      8   libdispatch.dylib             0x9b52a386 _dispatch_client_callout + 50

      9   libdispatch.dylib             0x9b532a7b _dispatch_main_queue_callback_4CF + 294

      10  com.apple.CoreFoundation       0x9520afae __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 14

      11  com.apple.CoreFoundation       0x951c23c9 __CFRunLoopRun + 1897

      12  com.apple.CoreFoundation       0x951c19ea CFRunLoopRunSpecific + 394

      13  com.apple.CoreFoundation       0x951c184b CFRunLoopRunInMode + 123

      14  com.apple.HIToolbox           0x99774b5d RunCurrentEventLoopInMode + 259

      15  com.apple.HIToolbox           0x997748e2 ReceiveNextEventCommon + 526

      16  com.apple.HIToolbox           0x997746bd _BlockUntilNextEventMatchingListInModeWithFilter + 92

      17  com.apple.AppKit               0x9348c349 _DPSNextEvent + 1602

      18  com.apple.AppKit               0x9348b870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119

      19  com.apple.AppKit               0x9347e15c -[NSApplication run] + 727

      20  libcef.dylib                   0x03507287 0x3106000 + 4199047

      21  libcef.dylib                   0x03506d5c 0x3106000 + 4197724

      22  libcef.dylib                   0x035383a1 0x3106000 + 4400033

      23  libcef.dylib                   0x0355093e 0x3106000 + 4499774

      24  libcef.dylib                   0x03537ada 0x3106000 + 4397786

      25  libcef.dylib                   0x03bc475f 0x3106000 + 11265887

      26  HEX.dylib                     0x02251a23 HEXMessageProcessor::runLoop(std::string const&) + 403

      27  HEX.dylib                     0x02244743 0x223e000 + 26435

      28  HEX.dylib                     0x022576ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77

      29  HEX.dylib                     0x02242ef6 processMessage + 230

      30  NXGCore.dylib                 0x0022deab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635

      31  NXGCore.dylib                 0x0022da17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151

      32  NXGCore.dylib                 0x0022e392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354

      33  NXGCore.dylib                 0x0021707a processMessage + 42

      34  com.adobe.acc.AdobeCreativeCloud 0x0006f938 0x69000 + 26936

      35  com.adobe.acc.AdobeCreativeCloud 0x00073661 0x69000 + 42593

      36  com.adobe.acc.AdobeCreativeCloud 0x0006bfd6 0x69000 + 12246

      37  com.adobe.acc.AdobeCreativeCloud 0x0006b093 0x69000 + 8339

      38  com.adobe.acc.AdobeCreativeCloud 0x00070038 0x69000 + 28728

      39  com.adobe.acc.AdobeCreativeCloud 0x0006acd5 start + 53