3 Replies Latest reply: Sep 19, 2014 10:15 AM by wercampbells

Cannot Import Graphics Into Project

wercampbells Sep 15, 2014 11:15 AM

I am experiencing some very odd behavior in RoboHelp 9 project. When I attempt to import/insert a graphic into a topic, I receive the message:

Unable to rename file, "image.gif".
The file contains illegal characters.

First of all, I am NOT trying to rename the graphic. Secondly, the file name image.gif does not contain illegal characters. This happens for any graphic I attempt to import/insert into the project. Any ideas? Thanks in advance.

1. Re: Cannot Import Graphics Into Project

Jeff_Coatsworth Sep 15, 2014 11:20 AM (in response to wercampbells)

Anything strange about the path where it’s located?
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2. Re: Cannot Import Graphics Into Project

Captiv8r Sep 15, 2014 2:42 PM (in response to wercampbells)

Hi there

If you click File > Rename Project (don't worry, we aren't really going to rename the project) what do you see at the bottom of the dialog where it shows the path?

Just click Cancel to dismiss the dialog.

Cheers... Rick
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3. Re: Cannot Import Graphics Into Project

wercampbells Sep 19, 2014 10:15 AM (in response to Jeff_Coatsworth)

Thanks Jeff, discovered there was an illegal character in the "path" to graphic and "not" the file name. Error message could have been more descriptive.
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