3 Replies Latest reply on Sep 15, 2014 7:02 PM by A.T. Romano

    computer is not picking up content CD [display driver crash]

    sunchick116

      program is crashing, audio is not working and i keep getting this notice premiere.jpg

       

      [title edited to reflect message content... Mod]

        • 1. Re: computer is not picking up content CD.
          Peru Bob Adobe Community Professional & MVP

          Try updating or rolling back your video driver.

          • 3. Re: computer is not picking up content CD [display driver crash]
            A.T. Romano Level 7

            sunchick116

             

            Let us start at the beginning.

             

            What version of Premiere Elements are you using and on what computer operating system is it running? The answer to

            that makes it possible to reply to the rest with confidence.

             

            Please explain your situation...are you saying that when you insert the Content installation disc, you get the

            display card error message? If so, did you see any sign of that message when you first ran the installation disc

            for the program? The process is to install the program first and then install the Content.

             

            Or are you saying that you can get into a project without getting the message, but, when you get to import your video,

            the display card error appears and there is generalized malfunction of the program. If this is the case, then we need to

            know the properties of the video that you are importing.

             

            If you are talking Content installation disc (as in your thread title), then you must have a version of Premiere Elements earlier than 11. So the

            location of the version 12 BadDrivers.txt file of version 12 will be of no help to you.

             

            Be that as it may, with the display card message that you posted

             

            1. Go to Device Manager/Display Adapters and verify how many video cards/graphics cards you have - one or two.

            Do you find only the Intel  HD Graphics 4000 listed. Look under the Driver Tab of its Properties? If so, please tell us what it says

            for driver version and driver date. The first order of business is to make sure that the driver version is up to date according

            to the web site of the manufacturer of the card. In this case, Intel, if Intel is the only card.

             

            It is best if you reply to all of the above.

             

            Depending on your reply with details and clarification, the following may be courses of action...

             

            2. Assuming that you have been there and done that, the delete the BadDrivers.txt file for your version/computer operating system.

            For now, assuming Windows 7, 8, or 8.1 64 bit and Premiere Elements 10

            Local Disk C

            Program Data

            Adobe

            Premiere Elements

            Number of Version Folder (10.0 if that is the version that you have)

            and in the Number of Version Folder delete the BadDrivers.txt file. Be sure to be working with Folder Options Show Hidden Files, Folders, and

            Drives active so that you can see the complete path cited.

             

            As you can see, details are important. Lots of assumptions made above to give you an idea of what is involved in finding a solution for your problem.

             

            ATR