2 Replies Latest reply: Sep 16, 2014 1:22 AM by Bradb725

business catalyst won't let me set up email with .media extension

Bradb725 Sep 15, 2014 3:00 PM

I have this domain - www.thinkchurch.media that I am using with a business catalyst hosted site. It will not let me set up an email with this domain for some reason even though I have the right hosting plan. It says, "This cannot be an email address."

1. Re: business catalyst won't let me set up email with .media extension

Florin Carlig Sep 16, 2014 12:12 AM (in response to Bradb725)

Hi Bradb725,

We currently have a bug that the email accounts doesn't allow email accounts with more recent domain extensions. File a ticket or reach out to LiveChat support with a list of mailboxes you want and we can create them from our back-end. You won't be able to see these mailboxes in our Email accounts interface, but they'll work properly once they're created from our backend.

Thanks,
Florin
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2. Re: business catalyst won't let me set up email with .media extension

Bradb725 Sep 16, 2014 1:22 AM (in response to Florin Carlig)

Thanks for your response! I had already reached out to LiveChat, and they helped me just as you said.
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