How can a Photoshop eps have transparency (apart from the Clipping Path)?
Are the images RGB or CMYK?
If RGB have you, apart from psd, also tried PNG-24?
Can you provide screenshots?
What are your File Handling Preferences in Photoshop?
Thanks for replying so quickly.
Here is a screen grab:
This shows two identical documents with the same psd file in them, but one saved out of CS5.5 (right) and the other out of CS 2014 (left).
The files are in CMYK, but I have tried them in RGB too, as well as changing dpi etc - same result
I have to admit I have never tried a PNG 24. My instinct would be to try to stick with tiffs and psds as these files will ultimately be printed at 4000mm high, so I need the best quality possible.
File Handling preferences are not something I have ever had to use before.
Naturally psd is the first choice for this.
What is your Photoshop > Preferences > File Handling > Maximize PSD … setting?
It's on 'Ask', which it does, and I always leave "maximise compatibility' ticked.
Does the psd you use have any additional Channels, Paths, …?
Is it reduced to one Layer or is it the complete layered File?
It is reduced to a single layer with no additional channels or paths.
I don’t have XPress installed (I’m not even sure at which version we deemed it worthy of being abandoned) so I can’t test the settings on that side.
Can you open the psd files in Preview?
Yes, I can open the file successfully in preview. Sadly we have a huge archive of documents, all created in various versions of Quark, which we need to be able to access, so we're stuck with it - otherwise we'd be using InDesign!
The box colour and transparency settings in Quark are all correct, so I don't think that's the problem.
New versions of Photoshop are likely to have new and changed things in PSD. This is not a bug, it is the normal way things are.
So if you have an app which places PSD files, it probably needs to be updated for the new PSD format.
Can XPress use an Alpha Channel of an image to create Transparency?
I have just checked and it can, though would this work with a gradient? I can turn on the non-white clipping path option in Clipping, but it trims off all the 'glow' from the above image.
Test Screen Name - yes, you're quite right. However, you can't expect all 3rd-party software to psychically know what is going and and just change their software. Quark are looking into it and are willing to admit there may be a problem with their software. When I contacted Adobe, I wasn't trying to ask to report a bug - I don't think it is one - I just wanted help with getting it to work. They were very blunt in their refusal, even though their software is clearly a part of the issue. I have now re-installed CS5.5 and it works fine - it's just I am paying for a subscription to the whole of Creative Cloud and photoshop is not usable at the moment (I of course mean for my purposes - it does actually work, very well, as a piece of software!).
Well, what could you possibly expect Adobe to say or do? They make a PSD with new features. Clearly the software has no "save as older PSD" option. The differences in the PSD will be obscure and known to a few programmers deep in Adobe, who could - while they might have the information - could not change what the released software does.
It's very like the situation with a new InDesign. Older InDesigns cannot open new INDD files. That's how it is even for Adobe. If you had a third party tool that claimed to read INDD, all the responsibility and work would lie with the makers of the third party tool.
So, the only advice they could give is - use an older version of Photoshop. Or don't use PSD for interchange with non-Adobe apps. Adobe never made any promises about what you can do with third party apps, and frankly I'm surprised Quark took this step, knowing this would happen with each Photoshop upgrade.
Thanks a lot for your thoughts, but I suspect this might turn into a "I'm right," "no I am" back and forth. Have you got any advice to offer in order to help me get it working other than "there's nothing you can do?" Thanks.
Incidentally, the problem persists with eps files too, and tiffs which are universal file formats, I believe.
It's almost certainly best to start from the position that there's nothing you can do, and work out your long term strategy. You might move heaven and earth (and so might we) to get this particular PSD to work, and then the next one could have a different problem. I could not not, in a production environment, advocate any mix of software that could leave you with this uncertainly; I should say the software mix needs to change. If that means telling designers not to upgrade Photoshop until all the other software, or their workflow, is compatible, that seems a small price to pay, even though designers might see it as the end of the world. Losing work, that is the end of the world.
If it were me, and I'm happy it isn't, I would find a strategy to get rid of this inherently risky use of PSD and move to a nice supported interchange format. Some degree of automation and consultancy to get the existing documents updated would be in order. And yes, I know designers hate making that extra step to save a second file.
Ok - I have an update. I have just, completely by accident had occasion, in order to add a clipping path to one of my troublesome PSDs, done the following:
Create a layer mask by transparency
Create a clipping path based on the selection from the layer mask
Delete the layer mask.
The file then looks the same in photoshop as it does in Quark - screen shot below:
Any thoughts anyone?
I am very happy if you've found a solution to this one issue, but it does nothing to allay the grim forebodings I alluded to in my previous message.
A Clipping Path should result in sharp edges – I thought you were after soft edges?
Sorry, I should be clearer - I do need soft edges on this particular psd. However, I discovered the above whilst working on a different file, which I did need hard edges on. I just used the original one as an example so people could see it matched the display error screen grab from Quark I posted earlier. I can post a screen grab of the other if it helps. The clipping path works fine in Quark, by the way, so I can use that to get round the issue with hard-edged graphics... sadly not this other one yet.
I have also just spoken to a much more helpful guy at Adobe. He said there is a possibility it may be a small bug in CC 2014. He has suggested I install CC and try it with that, which I'll do as soon as I can get some more work out of my hair!
Working Paths based on Selections are usually worth avoiding if for example Type Layers allow for better Paths right away.
He said there is a possibility it may be a small bug in CC 2014.
Well, it would not be the first, I guess.
I can't help the issue.....but always have back-ups in case something like this happens...best wishes
The description of the problem here doesn't sound like a bug in Photoshop, but a bug in the way Xpress reads PSD files.
Please contact Quark and let them know about this bug, so they can get it fixed.
In the meantime, you might want to just try using another file format, like TIFF that Quark might not have as many bugs with.
I just wanted to thank everyone for their input and suggestions. We've now resolved the issue - with the aid of a very helpful chap at Adobe. It turns out that CC works fine - the problem only manifests in CC 2014 and is solved by chucking out the preferences file, quiting and reloading. Once Photoshop has rebuilt its preferences file, it works fine! Adobe are looking into it.