1 Reply Latest reply on Sep 16, 2014 5:32 PM by A.T. Romano

    I have adobe premiere elements 12 but can get the activation key

    bensey

      i have the redemption code but can't get the activation key to install on my computer

        • 1. Re: I have adobe premiere elements 12 but can get the activation key
          A.T. Romano Level 7

          bensey

           

          What computer operating system will you be using for Premiere Elements 12? Just background information for now.

           

          Were you given instructions from the seller with regard to getting a serial number when you start with a redemption code?

          If you have been following them and those instructions are not working for you, then please review the Adobe document on

          using redemption codes

          Redemption Code Help

           

          If the information in that document does not help, then scroll down the document to find the link to Adobe Chat. Adobe Chat

          is the best one to assist you at that point.

           

          Please let us know the outcome.

           

          Thank you.

           

          ATR