1 Reply Latest reply on Sep 16, 2014 2:47 PM by DevikaS

    My Creativ cloud shows me nothing more ???

    walod

       

       

      The application starts and shows me nothing. and I updated the application.

       

      Unbenannt.PNG
        • 1. Re: My Creativ cloud shows me nothing more ???
          DevikaS Employee Moderator

          Hi Walod,

           

          Please follow the below steps and let us know whether this resolves the issue for you or not :

           

          Click the settings icon on the top right corner of the Creative Cloud desktop app and select 'Quit' option.

           

          Delete the opm.db file from the following location based on your operating system. <User Account> is your user-specific folder.

           

          MAC OS : Mac HD/Users/<User Account>/Library/Application Support/Adobe/OOBE

          Windows : C:\Users\<User Account>\AppData\Local\Adobe\OOBE

           

          Launch the Creative Cloud app again after deleting opm.db file from the location mentioned above, and Sign in with your Adobe ID.

           

          Regards,

          Devika