2 Replies Latest reply on Sep 17, 2014 10:36 AM by A.T. Romano

    Display Drivers Error Message

    biomechanic1

      I'm using adobe premier elements 10  [on windows vista 32bit if it's relevant] and i keep getting an error message declaring I have incompatible display drivers. [NVDIA] It's been working fine for quite a long time but has stopped working these last week or so. I've tried rolling back the drivers but that didn't work; I've tried updating the drivers but that didn't work either. Any help you could offer I'd really appreciate

        • 1. Re: Display Drivers Error Message
          John T Smith Adobe Community Professional & MVP

          Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0

           

          •Premiere Elements version 10 and an nVidia card

          •nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          •-Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us

          • 2. Re: Display Drivers Error Message
            A.T. Romano Level 7

            biomechanic1

             

            If you have Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card, then do not bother with deletion of the BadDrivers.txt file.

             

            Your answer will reside in rolling back the driver version of the card to about May 2013 in order to get Premiere Elements 10 free of display issues.

             

            All the information that you need (description of issue and how to fix)  is in the Announcement at the top of this forum. For your convenience, the following is a copy/paste of what appears there.

             

            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

             

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you

            are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of

            troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

                

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained

            workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce

            video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver

            as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013

            in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this

            regard to date, and none is expected moving forward.   

             

            Since October 2013, the following thread has tried to keep

            up with the Premiere Elements 10 NVIDIA reports  http://forums.adobe.com/thread/1317675     Older NVIDIA GeForce

            drivers can be found  http://www.nvidia.com/Download/Find.aspx?lang=en-us     A February 2014 overview of the

            situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

              http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

             

             

            The following is an example if your NVIDIA GeForce card was GT 640

            using http://www.nvidia.com/Download/Find.aspx?lang=en-us

            In that case, you would roll back your current driver version to 320.18 May 23, 2013.

            NVIDIAexp.JPG

            Any questions or need clarification, please do not hesitate to ask.

             

            Thank you.

             

            ATR