I'm sorry to read that you're having problems, but I don't think that Adobe Send is the cause. We don't alter the files that are sent via the service, so it shouldn't affect its appearance on the iPad.
Have you tried transferring the file to the iPad using something other than Adobe Send? Are you previewing the file in the Acrobat.com service, or are you downloading it to your iPad and opening it in Mobile Reader?
I'll write to you privately so that you can try to send the file to me so that I can see what it looks like.
We've determined that the problem was with how Safari on the iPad was displaying the image in a PDF file. If that same file was emailed as an attachment to an email, the same problem surfaced. And if the user opens that same file on the iPad using Adobe Reader, it displays fine there.
So I think we can relieve Adobe Send of any responsibility.
Thanks for the update.
So does Adobe work things like this out with Safari? Or is it necessary for the consumer to make the request?
This issue is unrelated to Adobe's software, as far as I can tell. If you email that page as an attachment to someone, and they open the attachment from the email on their iOS device, they're going to see the same thing. If the solution of opening the document in Adobe Reader on their iOS device is inadequate, you'll have to take up the issue with Apple. When you report this to them, I suggest you use the email-as-attachment case so that the Adobe Send step doesn't confuse them.