1 Reply Latest reply on Oct 7, 2014 12:07 PM by florencejohn

    help!!

    kayexteach

       

      I have renewed my account with adobe. I have uninstalled and reinstalled the software and I can still not open a PDF file that is either sent to me in email or that I need to open in a website such as texastech.edu. How do I fix this issue so I can properly use this software or how do I receive my $24 I just spent to renew?

       

      Best regards,

      Kay Simmons

       

        • 1. Re: help!!
          florencejohn Level 1

          Hi,

           

          It seems that you are using Acrobat because Create PDF and Export PDF are online services and they can not be downloaded.

          May i know which Acrobat version you are using?

          What is the challenge you are facing?

           

          Regards,

          Florence