1 Reply Latest reply on Sep 18, 2014 9:00 AM by Atul_Saini

    Cannot Uninstall or Install CC Desktop

    dwprice71

      I have been using CC Desktop for over a year now and now cannot access it.

       

      I have read the forums and tried all of the options that have been suggested. Our IT guy has also looked and says it is not a problem with our firewall or filter.

       

      - I cannot uninstall the current version from my computer

      - I have ran the Cleaner Tool

      - I have changed the OOBO file

       

      When I click on the CC desktop this is the message I get:

      Capture.PNG

       

      I haven't been able to log in for over month now and am paying money for this.

       

      I could really use some help here!