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Can you check the event veiwer, and locate the error. It may give us some more clues to the actual problem.
can you tell me how to locate the event veiwer?
Thanks in advance
I have a gut feeling on this. You say it's been done many times in the past with no issues and suddenly cropped up. So I'm wondering if this has happened without restarting RoboHelp after many different successful imports?
I say this because I find that often I use RoboHelp HTML to import Captivate movies and integrate them with my projects. After a few imports, suddently RoboHelp begins disallowing further imports to continue and I end up having to kill it. But after restarting, I can import again. So you might try just closing RoboHelp down and restarting it.
The event veiwer is located in Start \Control Panel\Administrative Tools. Look at the application events. If you can't remember when it occurred, try to import again, if it bombs, note the time, and check the error in the application event for that time.
Rick may be right, most times this is reported in the Microsoft forums, it is usually memory\buffer problems.
Hope this helps,
Brian & Rick,
Looks like the error was limited to one particular Excel sheet!! We imported another 20 without a problem! Will try and replicate the error next week and see what the event viewer comes up with.
Rick we did restart the PC after RH crashed and tried to import it again but it crashed again.
Thanks for your help – I’ll keep you posted
Just a thought, does the spreadsheet contain any macros, pivot table etc.?
Hi Brian & Rick,
Sorry for the delay getting back to you on this topic but I was put on another project!!
Just to let you know that we only had one Excel sheet that had the problem below is a summary of the outcomes following on from your postings:
EVENT VIWER: The event viewer did not show anything for the error that occurred – (I checked the date and time of the error with the log)
MACROS: We could not ID if there were any macros in the sheet however we know there were no pivot tables involved.
RESTARTING ROBOHELP: – this would not appear to apply in this case as the offending Excel sheet is problematic even when it’s the first one to be imported.
Current status: We are going to rewrite this spreadsheet and try and then try to re-import it – wish me luck!!!
Thanks for your help