What computer operating system is your Premiere Elements 12 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
1. How many video cards/graphics cards does your computer use - one or two? Please verify with the Device Manager/Display Adapters/ and let us know.
Stop here and let us know, if two and not one card.
2. Are the cards up to date according to the web site of the manufacturer of the card - not just according to the Device Manager.
3. If you have done all of the above, the delete the BadDrivers.txt file
Local Disk C
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete.
You do not want anything in those folders in the Premiere Elements Folder. You just want that lone
BadDrivers.txt file in the Premiere Elements Folder. Be sure to be working with Folder Option
Show Hidden Files, Folders, and Drives active so that you can see the complete path.
After you opened a Premiere Elements project, a new BadDrivers.txt file will be generated and hopefully
your problem will be solved.
The answers to all of the above should solve the problem or give us valuable troubleshooting information.
Thanks for the reply.
There have been several recent reports of conflicts between Premiere Elements and the 2 video cards/graphics cards arrangement.
If you can, try to disable the Radeon and go with the Intel. Since HP frequently uses a 2 card system, can we assume that you have a HP computer?
If so, can you get any support on how to configure the Intel to work alone or do the two cards complement each other, making removing one not possible?