2 Replies Latest reply on Sep 23, 2014 4:42 AM by Zenka

    Extension Manager CC doesn't list install programs

    Zenka

      Dear Community,

       

      In an enterprise environment I have difficulties regarding installing extensions. Namely: Extension manager fails to list the installed software:

      ex.png

       

      The "BridgeTalk.__diagnostics__;" result is as following:

      Result: BridgeTalk Diagnostics
      ----------------------
      
      
        Info: 
        Name = estoolkit-4.0
        Status = PUMPING
        Group = cs
        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe
        Version = 2.0
        Build = ES 4.5.5
        Next serial number = 41
        Logging: = OFF
        Now = 14:45:45
      
      
        Messages: 
        Message Version = 2.05
        Authentication = ON
        Digest = ON
      
      
        Thread: estoolkit-4.0#thread
        Avg. pump interval = 57ms
        Last pump = 32ms ago
      
      
        Ping: 7
      
      
        ECHO_REQUEST: ECHO_RESPONSE
        Timeout = undefined
        Handler = undefined
      
      
        STATUS: PUMPING
        Timeout = undefined
        Handler = undefined
      
      
        MAIN: MAIN
        Timeout = undefined
        Handler = installed
      
      
        LAUNCHED: LAUNCHED
        Timeout = undefined
        Handler = installed
      
      
        DIAGNOSTICS: DIAGNOSTICS
        Timeout = undefined
        Handler = installed
      
      
        INFO: INFO
        Timeout = undefined
        Handler = installed
      
      
        SETUPTIME: thread=0ms, left=37ms
        Timeout = undefined
        Handler = undefined
      
      
        Instances: 3
      
      
        estoolkit-4.0#dbg: 
      
      
        msg[14:45:45]: 00000036
        @BT>Version = 2.05
        Target = estoolkit-4.0#dbg
        Sender = estoolkit-4.0#dbg
        Sender-ID = localhost:win4324
        Timeout = 13:45:46
        Type = Ignore
        Response-Request = Timeout
        Headers = (no headers)
        Timestamp = 14:45:45
        Serial-Number = 36
        Received = undefined
        Result = undefined
        Error = undefined
        Body = (empty)
      
      
        Incoming: 1
      
      
        Outgoing: 0
      
      
        Handler: 9
        ExtendScript = for all messages
        Error = for only msg #25
        Error = for only msg #27
        Error = for only msg #32
        Result = for only msg #36
        Error = for only msg #36
        Timeout = for only msg #36
        Result = for only msg #38
        Error = for only msg #38
      
      
        estoolkit-4.0#estk: 
      
      
        msg[14:45:45]: 00000038
        @BT>Version = 2.05
        Target = estoolkit-4.0#estk
        Sender = estoolkit-4.0#dbg
        Sender-ID = localhost:win4324
        Timeout = 14:55:45
        Type = Debug
        Response-Request = Result Error
        Headers = (no headers)
        Timestamp = 14:45:45
        Serial-Number = 38
        Received = undefined
        Result = undefined
        Error = undefined
      
      
        Body: 107 bytes
        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>
      
      
        Incoming: 1
      
      
        Outgoing: 0
      
      
        Handler: 1
        ExtendScript = for all messages
      
      
        estoolkit-4.0: (main)
      
      
        Incoming: 0
      
      
        Outgoing: 0
      
      
        Handler: 1
        ExtendScript = for all messages
      
      
        Targets: 7
        Connector = PCD
      
      
        Installed: 0
      
      
        Running: 0
      
      
        bridge-6.064: 
        Group = cs
        Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe
        Display Name = Bridge CC (64 bit)
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = ON
        Status = (not running)
        ExeName = Bridge.exe
      
      
        dreamweaver-14.0: IDLE
        Path = C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC 2014\Dreamweaver.exe
        Display Name = Adobe Dreamweaver CC 2014
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = OFF
        BundleID = com.adobe.dreamweaver-14.0
        Status = IDLE
      
      
        Info: 
        Version = 2.0
        Build = ES 4.5.5
        Next serial number = 3
        Logging: = OFF
        Now = 14:45:47
      
      
        Messages: 
        Message Version = 2.05
        Authentication = ON
        Digest = ON
      
      
        dreamweaver-14.0: IDLE
      
      
        Thread: dreamweaver-14.0#thread
        Avg. pump interval = 1882ms
        Last pump = 200ms ago
      
      
        Ping: 7
      
      
        ECHO_REQUEST: ECHO_RESPONSE
        Timeout = undefined
        Handler = undefined
      
      
        STATUS: IDLE
        Timeout = undefined
        Handler = undefined
      
      
        MAIN: MAIN
        Timeout = undefined
        Handler = installed
      
      
        LAUNCHED: LAUNCHED
        Timeout = undefined
        Handler = installed
      
      
        DIAGNOSTICS: DIAGNOSTICS
        Timeout = undefined
        Handler = installed
      
      
        INFO: INFO
        Timeout = undefined
        Handler = installed
      
      
        SETUPTIME: thread=1ms, left=6597ms
        Timeout = undefined
        Handler = undefined
        ExeName = Dreamweaver.exe
      
      
        estoolkit-4.0: PUMPING
        Group = cs
        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe
        Display Name = ExtendScript Toolkit CC
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = ON
        Status = PUMPING
      
      
        Info: 
        Group = cs
        Version = 2.0
        Build = ES 4.5.5
        Next serial number = 46
        Logging: = OFF
        Now = 14:45:48
      
      
        Messages: 
        Message Version = 2.05
        Authentication = ON
        Digest = ON
      
      
        Thread: estoolkit-4.0#thread
        Avg. pump interval = 57ms
        Last pump = 2632ms ago
      
      
        Ping: 7
      
      
        ECHO_REQUEST: ECHO_RESPONSE
        Timeout = undefined
        Handler = undefined
      
      
        STATUS: PUMPING
        Timeout = undefined
        Handler = undefined
      
      
        MAIN: MAIN
        Timeout = undefined
        Handler = installed
      
      
        LAUNCHED: LAUNCHED
        Timeout = undefined
        Handler = installed
      
      
        DIAGNOSTICS: DIAGNOSTICS
        Timeout = undefined
        Handler = installed
      
      
        INFO: INFO
        Timeout = undefined
        Handler = installed
      
      
        SETUPTIME: thread=0ms, left=37ms
        Timeout = undefined
        Handler = undefined
        ExeName = ExtendScript Toolkit.exe
      
      
        exman-7.0: 
        Group = cs
        Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\Adobe Extension Manager CC.exe
        Display Name = Adobe Extension Manager CC
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = OFF
        BundleID = com.adobe.exman
        Status = (not running)
        ExeName = Adobe Extension Manager CC.exe
      
      
        illustrator-18.064: 
        Path = C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
        Display Name = Adobe Illustrator CC 2014
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = ON
        Status = (not running)
        ExeName = Illustrator.exe
      
      
        photoshop-80.064: 
        Group = cs
        Path = C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
        Display Name = Adobe Photoshop CC 2014
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = ON
        BundleID = com.adobe.Photoshop
        Status = (not running)
        ExeName = Photoshop.exe
      
      
        switchboard-3.064: 
        Group = cs
        Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe
        Display Name = SwitchBoard 3.0 (64 bit)
        MsgAuthentication = ON
        MsgDigest = ON
        ESTK = OFF
        Status = (not running)
        ExeName = SwitchBoard.exe
      
      
        Installed: 5
      
      
        Running: 2
      
      
        Groups: 143
      
      
        cs3: 
        acrobat-8.0
        aftereffects-8.0
        soundbooth-1.0
        bridge-2.0
        contribute-4.5
        devicecentral-1.0
        dreamweaver-9.0
        encore-3.0
        estoolkit-2.0
        fireworks-9.0
        flash-9.0
        illustrator-13.0
        indesign-5.0
        indesignserver-5.0
        incopy-5.0
        photoshop-10.0
        premiere-3.0
        premierepro-3.0
        stockphotos-1.5
        audition-3.0
      
      
        cs4: 
        acrobat-9.0
        aftereffects-9.0
        soundbooth-2.0
        bridge-3.0
        contribute-5.0
        devicecentral-2.0
        dreamweaver-10.0
        encore-4.0
        estoolkit-3.0
        fireworks-10.0
        flash-10.0
        illustrator-14.0
        indesign-6.0
        indesignserver-6.0
        incopy-6.0
        photoshop-11.*
        premierepro-4.0
        audition-4.0
        ame-1.0
        exman-2.0
      
      
        cs5: 
        acrobat-9.0
        aftereffects-10.0
        soundbooth-3.0
        bridge-4.0
        contribute-6.0
        devicecentral-3.0
        dreamweaver-11.0
        encore-5.0
        estoolkit-3.5
        fireworks-11.0
        flash-11.0
        illustrator-15.0
        indesign-7.0
        indesignserver-7.0
        incopy-7.0
        photoshop-12.*
        premierepro-5.0
        audition-5.0
        ame-2.0
        exman-3.0
        flashbuilder-4.0
        flashcatalyst-1.0
      
      
        ts1: 
        captivate3-en_us
        captivate3-fr_fr
        captivate3-it_it
        captivate3-ja_jp
        captivate3-es_es
        captivate3-de_de
      
      
        ts2: 
        captivate-4.0
      
      
        el2: 
        captivate-5.0
      
      
        as1: 
        acrobat-10.0
      
      
        ts3: 
        robohelp-9.0
        framemaker-10.0
      
      
        cs55: 
        aftereffects-10.5
        audition-4.0
        bridge-4.1
        contribute-6.1
        devicecentral-3.5
        dreamweaver-11.5
        encore-5.1
        estoolkit-3.6
        fireworks-11.1
        flash-11.5
        illustrator-15.1
        indesign-7.5
        indesignserver-7.5
        incopy-7.5
        photoshop-55.*
        premierepro-5.5
        ame-2.5
        exman-5.5
        flashbuilder-4.5
        flashcatalyst-1.5
        switchboard-2.0
      
      
        el25: 
        captivate-5.5
      
      
        cs60: 
        aftereffects-11.0
        audition-5.0
        bridge-5.*
        contribute-6.88
        devicecentral-4.0
        dreamweaver-12.0
        encore-6.0
        estoolkit-3.8
        fireworks-12.0
        flash-12.0
        illustrator-16.*
        indesign-8.0
        indesignserver-8.0
        incopy-8.0
        photoshop-60.*
        premierepro-6.0
        ame-6.0
        exman-6.0
        flashbuilder-4.52
        switchboard-2.0
        prelude-1.0
        speedgrade-6.0
      
      
        el60: 
        captivate-60.*
      
      
        ts4: 
        robohelp-10.0
        framemaker-11.0
      
      
        cs70: 
        audition-6.0
        bridge-6.*
        dreamweaver-13.0
        encore-7.0
        fireworks-13.0
        flash-13.0
        illustrator-17.*
        indesign-9.0
        indesignserver-9.0
        incopy-9.0
        photoshop-70.*
        premierepro-7.0
        ame-7.0
        exman-7.0
        flashbuilder-4.7
        prelude-2.0
        speedgrade-7.0
        aftereffects-12.0
      
      
        el70: 
        captivate-70.*
      
      
        cs70: 
        switchboard-3.*
      
      
        cs80: 
        bridge-6.*
        photoshop-80.*
        estoolkit-4.0
      ----------------------
      
      

       

      Obviously I've tried various combinations of re-installing and rebooting. EM remains stubborn.

       

      Any help?

       

      --Willem