4 Replies Latest reply on Oct 17, 2014 2:12 PM by phillyac

    Crash on Output Module

    FORMAT.LDN Level 1

      Hi,

       

      Seem to have an ongoing issue.

       

      When i go to render on an existing or indeed brand new project regardless of content my AE crashes.

       

      I choose render, then go to output module settings. Click format options and it crashes.

       

      A copy of your project was saved at: /After Effects Crash_1.aep.

       

      Last log message was: <140735166022416> <ae.blitpipe> <2> Making New Context

      .

       

      Generating crash log, which may take a few minutes.

       

      I then get this message - and the report crash window.

       

      Apple Mac Pro (late 2013)

      10.9.5

        • 2. Re: Crash on Output Module
          FORMAT.LDN Level 1

          Wow that's quite a list of requirements.

           

          Adobe After Effects CC 2014.0.2 release 13.0.2.3

          Apple OSX 10.9.5

          All adobe and apple updates are complete

           

          Error message:

          A copy of your project was saved at: /Documents/After Effects Crash_3.aep.

          Last log message was: <140735207072528> <ae.blitpipe> <2> Making New Context

          .

          Generating crash log, which may take a few minutes.

          Workflow to get error: Render, output module settings. Click format options and it crashes.

          No idea what has changed on the computer but this is only a recent thing as i had been working on a project a few weeks ago and all was fine.


          Multiprocessing is switched off

          OpenGL is not supported on my graphics card

          Processor  2.7 GHz 12-Core Intel Xeon E5

          Memory  64 GB 1867 MHz DDR3 ECC

          Graphics  AMD FirePro D700 6144 MB

          Quicktime is installed Version 10.3 (727.4)

           

          Am just in the process of uninstalling the application and will reinstall clean with no plugins. Hopefully this will fix the issue.

          • 3. Re: Crash on Output Module
            Szalam Adobe Community Professional & MVP

            Let us know if the reinstall doesn't fix it.

            • 4. Re: Crash on Output Module
              phillyac

              Someone please help! I am having the identical problem! Same exact crash, same exact report. I need to render this for a DEADLINE. Anyone have any answers?? It renders if I choose "Animation", but if I even click "select format", it crashes, every time...even on previous jobs I have already rendered and try to re-render to test

               

              SOMEONE HELP!

               

              thanks

              Leon

               

              Mac Pro 2012

              3.03gh 12 Core

              64 gb Ram

              NVidia GTX 680

              OS 10.9.5

              Adobe After Effects CC2014