7 Replies Latest reply: Sep 22, 2014 7:17 AM by Willam van Weelden

ToC books do not open in Chrome

whitearmchair Sep 19, 2014 11:59 AM

Hey all,

I'm experiencing an issue in Chrome where ToC books don't expand when clicked. I did a little research on the topic and found that similar issues have cropped-up before (see link below). The solutions discussed in that thread did not solve the problem.

Re: WebHelp in RoboHelp 10 - Books are not opening in the published files

I'm using RoboHelp 10 and the latest version of Google Chrome (Version 37.0.2062.120 m). Any thoughts?

Thanks in advance!

1. Re: ToC books do not open in Chrome

Captiv8r Sep 19, 2014 12:39 PM (in response to whitearmchair)

Where is the WebHelp output when you try to run it? Is it sitting in a folder on your local PC, or are you accessing it from a server where the address bar begins with HTTP://?

If you are trying to run it from a folder on your PC, that may be the issue. While it will work in many cases when run locally, WebHelp is really meant to be copied to a web server and consumed from there.

Cheers... Rick
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2. Re: ToC books do not open in Chrome

whitearmchair Sep 19, 2014 12:41 PM (in response to Captiv8r)

I can repeat the issue both online and offline. I thought it might be Chrome being weird with how it handles <frame>s and <iframe>s offline too, but it happens online also.
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3. Re: ToC books do not open in Chrome

Jeff_Coatsworth Sep 19, 2014 12:48 PM (in response to whitearmchair)

What patch version of RH 10 are you running now?
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4. Re: ToC books do not open in Chrome

whitearmchair Sep 19, 2014 12:51 PM (in response to Jeff_Coatsworth)

RoboHelp version is 10.0.0.287
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5. Re: ToC books do not open in Chrome

Jeff_Coatsworth Sep 19, 2014 1:13 PM (in response to whitearmchair)

I think you need to be higher – 10.0.1.292 is what I’m running without issues
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6. Re: ToC books do not open in Chrome

whitearmchair Sep 22, 2014 5:44 AM (in response to Jeff_Coatsworth)

Ah-ha; That worked! Thanks so much for the tip Jeff.
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7. Re: ToC books do not open in Chrome

Willam van Weelden Sep 22, 2014 7:17 AM (in response to whitearmchair)

Also, don't forget the 'patches' that became available after the 01 patch. There are several modified scripts that solve IE/Chrome issues. You can find an overview on: https://www.wvanweelden.eu/articles/robohelp-patches-and-updates

Kind regards,

Willam
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