1 Reply Latest reply on Sep 20, 2014 4:31 PM by DdeGannes

    Serial Numbers when downloading updates


      I have just downloaded the latest update of Lightroom, of which Creative Cloud kept telling me was available. I ended up downloading this via the internet site as the Creative Cloud App wasn't working (already forums on this; the wheel just keeps spinning). So I have no got the latest version and it is now asking for a Serial Number. I have entered serial numbers assoicated with my Adobe membership however it is not recognising this.  Not sure what to do from here; I shouldn't have to buy it again! I use a Macbook Pro

        • 1. Re: Serial Numbers when downloading updates
          DdeGannes Level 5

          If you are subscribing to the Creative Cloud you cannot use the normal Perpetual License download.

          They are different the Creative Cloud version of Lightroom will be automatically activated/licensed via the Adobe Creative Cloud application. The perpetual version of Lightroom has to be activated by inputing the License Key manually.