Thanks for finally contacting me.
I felt so frustrated during the purchasing process that I am not interested in the product anymore.
Thanks for offering the two options, but I really, really want to have my money back.
I am looking forward to hearing good news from you soon.
It is pointless to start a new thread.
Go back to the original thread and click on his picture to use the Adobe messaging system to reply to the staff member who contacted you.
Here is the original thread.