Contact customer service. This is a user-to-user forum.
could you point me in the right direction. I have been getting the run around for a couple of hours. or a number to call?
as an addition: please have a look there Redemption Code Help and if necessary and for further questions click through (Still need help? Contact us.) >>>
http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.