11 Replies Latest reply on Sep 21, 2014 5:47 PM by gener7

    Old school with CS2.  Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down.  Then they sent me here for help.  Does anyone have any advice?


      I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:


      Naresh: Hello! Welcome to Adobe Customer Service.

      Naresh: Hi Mary.

      Naresh: I understand you have been getting invalid serial number, am I right?

      Mary Vance: Hi

      Mary Vance: yes

      Naresh: Please provide me with the serial number, Mary.

      Mary Vance: I provided my serial number here

      Naresh: Thank you for the serial number.

      Naresh: Please allow me 2-3 minutes while I check your serial number.

      Mary Vance: no problem

      Naresh: Thank you.

      Naresh: Thank you for being online.

      Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.

      Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.

      Mary Vance: will this allow me to reinstall Photoshop?

      Naresh: Yes, Mary.

      Mary Vance: ok...what is that link?

      Naresh: Please clcik here to download.

      Mary Vance: thank you....trying it now

      Naresh: You are welcome.

      Naresh: I will also provide you the link for further information regarding the installation of CS2 products.

      Mary Vance: the download doesn't have anything regarding installation

      Naresh: Please click for the information.

      Naresh: I am sorry for providing wrong link.

      Naresh: Please click here to download.

      Naresh: The 3rd link is for the download of CS2 Photoshop.

      Naresh: Were you able to view the download link, Mary?

      Mary Vance: what file in that download is supposed to help me?

      Mary Vance: the first and 3rd link were the same

      Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?

      Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.

      Naresh: So you will have to download the software from the above link.

      Naresh: May I know in what OS you are trying to install the software?

      Mary Vance: the link sends me to a CS2 help package

      Mary Vance: windows 7

      Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.

      Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.

      Naresh: Okay.

      Naresh: You can try downloading the software.

      Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?

      Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?

      Naresh: May I know whether you uninstalled the product.

      Naresh: ?

      Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.

      Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.

      Naresh: Please click here to visit the forums.

      Mary Vance: I guess I will try that.

      Naresh: Yes, please.

      Naresh: Is there anything else I can help you with?

      Mary Vance: I don't see where you helped me with this yet, so I guess not!

      Naresh: I am sorry for the inconvenience.

      Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

      Any help would be appreciated.