5 Replies Latest reply on Sep 22, 2014 5:23 PM by ssprengel

    Cannot import pictures

    theresa125

      Hello.  I am working on a pc.  I had LR on my previous computer (so I know how to use it) and downloaded the free trial on my new computer.  Today I upgraded to the paid version.  I am able to access the photos I already had imported into LR but I cannot import any new photos.  Every time I try to they show up "dull" and I cannot "select all" or import. 

       

       

      I did pay and go through all of the steps, following directions but did not get an email confirming purchase.  I do not want to repurchase and be charged twice, but, as I said, I am able to open and use my LR, just not import any new photos.  Thank you.