User installed the trial version and has been using it. Now that we have a license key to enter, they have tried to remove it so they can reinstall and enter the key. They get a mesage that there is a problem with the install and it will not remove it. We have tried to reinstall it. When they do that, they receive message that the package is corrupt. We have downloaded the package fresh a number of times now.
How can we remove the trial version so we can get it installed with the key ?
I set up a second system and installed the trial version. I then removed it with no issue. I used the same package the user has downloaded.
