2 Replies Latest reply on Sep 23, 2014 4:36 AM by cant upgrade photoshop

Please need help with Updating photoshop CS6

cant upgrade photoshop Sep 22, 2014 1:24 PM

I want to update my PS CS6 because it quits unexpectly over and over but when I want to update , the updates goes up to 16,7 % and then update fails.. why and how can i do it, anybody knows please ??

1. Re: Please need help with Updating photoshop CS6

Nancy OShea Sep 22, 2014 3:52 PM (in response to cant upgrade photoshop)

Try Restoring Preferences.
Photoshop Help | Preferences

If that doesn't clear up the problem, use the CS Cleaner Tools in preparation for a software re-install.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Nancy O.
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2. Re: Please need help with Updating photoshop CS6

cant upgrade photoshop Sep 23, 2014 4:36 AM (in response to Nancy OShea)

Hi really thanks for answer, So I have tried to restore my Preferences.. I found some video and I moved my PS Prefs pap to the desktop. ( but not sure if that solved my problem and don't know what to do next.. should I just leave those Prefs on my desktop ? ) many thx !
Iam going to look for the CC Cleaner tool now
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