2 Replies Latest reply on Jan 13, 2015 2:56 PM by Tahir.R

    An error occurred during the submit process.  Unknown failure.

    janesam

      I am getting this error message on my fillable PDF created in Forms Central - I am using Reader 11

      An error occurred during the submit process.  Unknown failure.

       

      Please help, I need to be able to send out the form in PDF format and collect the responses.

      Thanks

      Jane

        • 1. Re: An error occurred during the submit process.  Unknown failure.
          DataRecognitionCorp

          I'm seeing the same issue, have you had any luck resolving it on your side?  I've tried to submit the form with Adobe Reader X and Adobe Reader XI on a workstation with windows XP.  I have attached the sysinfo.txt output

           

          Account Detail:

             User Rights: Admin

             User Account Control: Undefined

             Process Integrity: Undefined

             Profile Type: None

          Acrobat Detail:

             Sandboxing: On

             Captive Reader: No

             Multi-Reader on Desktop Support: Off

          Available Physical Memory: 2063436 KB

          Available Virtual Memory: 1656844 KB

          BIOS Version: LENOVO - 60400d0

          Default Browser:

          Default Mail: Microsoft Outlook

              mapi32.dll

              Version: 1.0.2536.0 (XPClient.010817-1148)

           

           

          Display Detail:

             Screen Width: 1280

             Screen Height: 1024

             Number of Monitors: 1

             Number of Mouse Buttons: 3

             Has Mouse Wheel: Yes

             Has Pen Windows: No

             Double Byte Character Set: No

             Has Input Method Editor: Yes

             Inside Screen Reader: No

          Graphics Card:

              Version: 0.0.0.0

              Check: Not Supported

          Installed Acrobat:

          Installed Acrobat: C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe

              Version: 11.0.8.4

              Creation Date: 2014/08/05

              Creation Time: 12:20:25 PM

          Locale: English (United States)

          Monitor:

              Name: Intel(R) Q35 Express Chipset Family

              Resolution: 1280 x 1024 x 60

              Bits per pixel: 32

          OS Manufacturer: Microsoft Corporation

          OS Name: Microsoft Windows XP Professional

          OS Version: 5.1.2600  Service Pack 3

          Page File Space: 4194303 KB

          Processor: x86 Family 6 Model 15 Stepping 11  GenuineIntel  ~2327  Mhz

          Session Detail:

             Boot Type: Normal

             Is Shutting Down: No

             Network: Available

             Inside Citrix: No

             Inside VMWare: No

             Remote Session: No

             Remote Control: No

          System Name: MGWS8974

          Temporary Directory: C:\DOCUME~1\kkelsey\LOCALS~1\Temp\acrord32_sbx\

          Time Zone: Central Standard Time

          Total Physical Memory: 3134696 KB

          Total Virtual Memory: 2097024 KB

          User Name: kkelsey

          Windows Detail:

             Tablet PC: No

             Starter Edition: No

             Media Center Edition: No

             Slow Machine: No

          Windows Directory: C:\WINDOWS

          Installed plug-ins:

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\Accessibility.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:40 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\AcroForm.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:42 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\Annots.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:48 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\DigSig.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:42 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\EScript.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:48 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\IA32.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:38 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\PPKLite.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:44 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\SendMail.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:42 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\Updater.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:44 AM

          C:\Program Files\Adobe\Reader 11.0\Reader\plug_ins\weblink.api

              Version: 11.0.07.79

              Creation Date: 2014/05/08

              Creation Time: 8:48:42 AM

          • 2. Re: An error occurred during the submit process.  Unknown failure.
            Tahir.R

            I am also facing same error.

            Please let me know if you have resolved problem.