6 Replies Latest reply on Jan 27, 2016 10:38 AM by roses2016

    activation server error

    ZoeLily

      I have a new computer all the exact same data from my old computer has been transferred to the new computer.  But I cannot read my ebooks through adobe digital anymore - I have updated to version 4 - still the same error message: Activation Server error - code E_ACT_NOT_READY digital editions encounter an error on the activation server.

       

      When I check help within digital it states that my new computer is authorised to read ADE...

       

      Please Please help - there is no way of contacting Adobe and I have scoured the help areas of there site with absolutely no luck :-(

        • 1. Re: activation server error
          shreya Adobe Employee

          Please ensure that your computer is authorized first of all.

          You can go to following menu item:

          Help-> Authorize computer.

          and enter the credentials.


          Once authorized, you should be able to open your ebooks.

           

          Thanks

           

          • 2. Re: activation server error
            ZoeLily Level 1

            Hi Shreya,

             

            So good to have contact with someone - the computer is authorised…what do I do now?

             

            thanks Zoe

             

            Zoe Sherrin

            Living Health - Natural Medicine

            21 Fermoy Ave, Lismore NSW 2480

            ph:  02 6622 6375  mob: 0434 860 516

            fax: 02 6678 0424  Skype id: Zoeair

            • 3. Re: activation server error
              shreya Adobe Employee

              Hello,

               

              You can paste all your ebooks in C:\Users\.......\Documents\My Digital Editions and view in ADE.

               

              Thanks

              • 4. Re: activation server error
                ZoeLily Level 1

                Hi Shreya,

                 

                This is very vague instructions for someone who has basic computer knowledge - ADE wont let me read anything.

                 

                How am I meant to paste all my ebooks - I can only see them In ADE as picture of the book, but when I click on them I can’t read them.  But there is no problem reading them on my laptop - my old computer - just can’t access them on the desktop - when all the info was transferred from my laptop to my desktop.

                 

                Ta

                 

                Zoe Sherrin

                Living Health - Natural Medicine

                21 Fermoy Ave, Lismore NSW 2480

                ph:  02 6622 6375  mob: 0434 860 516

                fax: 02 6678 0424  Skype id: Zoeair

                • 5. Re: activation server error
                  shreya Adobe Employee

                  please paste the error snapshot.

                  • 6. Re: activation server error
                    roses2016

                    Hi

                     

                    i dont know if you can help me. But my problem is that when I enter my credentials and click on the authorisation button an error sign pops up and as a result I cannot authorise adobe digital edition on my pc nor read my ebooks. it says "connection error- digital edition could not connect to activation server; please make sure you are connected to the internet".

                     

                    My internet is on as you can see, but i cannot authorise, what alternative is the to this problem.