1 Reply Latest reply: Sep 25, 2014 9:51 PM by Aurobi RSS

    Upgrade button not working! Is this a professional product???

    Nikolai Galitzine Community Member
    Nikolai Galitzine Sep 23, 2014 5:47 AM

      Hi,

       

      I have tried to upgrade to Story Plus and the button only takes me directly through to CC page which has no options for leasing Story Plus.

       

      It has me worried. Is this just Beta software? I have spoken with Adobe customer support on the phone and they said that Story is only supported via forums and sold by resellers. So it is not part of Adobe CC?

       

      If I cannot even buy it online, and there is no customer support, how am I to trust this software?

       

      Any thoughts?

       

      Adobe should remember that this type of software is designed to support a production, which means that it has to support a project worth hundreds of thousands of dollars.

       

      Back to Final Draft, Movie Magic and e-mail i suppose...

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        • 1. Re: Upgrade button not working! Is this a professional product???
          Aurobi Adobe Employee
          Aurobi Sep 25, 2014 9:51 PM (in response to Nikolai Galitzine)

          Hi Nikolai,


          Right now, there is an issue in trying to directly buy Story Plus from the Story Landing Page. We are trying to resolve this on priority.

          Meanwhile, please try out the following alternative steps to add Story Plus to your cart:

           

          1. Navigate to adobe.com

          2. From the top right, click Menu -> All Products

          3. From the dropdown on products catalog page, select All software

          4. Click “All Software” from the Dropdown

          5. Scroll to 3rd page on the product catalog page

          6. click on Join against Story CC Plus

          7. Click on Add to cart.


          Thanks

          Aurobinda