1 Reply Latest reply on Sep 23, 2014 6:17 AM by JJMack

    photoshop cc crashing..help!!

    oceaned

      we recently installed photoshop here in our school district and it continually crashes under regular user accounts, even after giving those accounts full control, it's fine of course under admin accounts. suggestions?  thanks

       

       

      From event viewer if it helps:

      Log Name:  Application
      Source:    Application Error
      Date:      9/23/2014 8:24:27 AM
      Event ID:  1000

      Task Category: (100)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  OTHS-CAD-01.ocean.internal

      Description:

      Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

      Faulting module name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

      Exception code: 0xc0000005

      Fault offset: 0x000000000161ea23

      Faulting process id: 0x1d8

      Faulting application start time: 0x01cfd72947e34c45

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Report Id: 8ee44b28-431c-11e4-8b59-5cf9dd7757e2

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2014-09-23T12:24:27.000000000Z" />
      <EventRecordID>89755</EventRecordID>
      <Channel>Application</Channel>
      <Computer>OTHS-CAD-01.ocean.internal</Computer>
      <Security />

        </System>

        <EventData>

      <Data>Photoshop.exe</Data>
      <Data>15.1.0.148</Data>
      <Data>53d97a8f</Data>
      <Data>Photoshop.exe</Data>
      <Data>15.1.0.148</Data>
      <Data>53d97a8f</Data>
      <Data>c0000005</Data>
      <Data>000000000161ea23</Data>
      <Data>1d8</Data>
      <Data>01cfd72947e34c45</Data>
      <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
      <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
      <Data>8ee44b28-431c-11e4-8b59-5cf9dd7757e2</Data>

        </EventData>

      </Event>

        • 1. Re: photoshop cc crashing..help!!
          JJMack Most Valuable Participant

          The failure being in Photoshop.exe make it had to get a idea as to where the problem is.  Make sure your Operating system has all updates installed. That you have the latest Display Devices drivers installed for you adapter.  If Photoshop works at all use menu Help>System Info... use its copy button and post your system info here.