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Error message while openning FM file from book

New Here ,
Sep 23, 2014 Sep 23, 2014

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Hi

When opennig fm from book got this error message:

Internal Error: 10024, 9354041, 6414180, 6416607

FrameMaker 10.0.2 for Intel

Build: 10.0.2.419

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: יום שלישי 23 ספטמבר 2014 15:40:45

To file: C:\Users\alexeyw\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_14.09.23_15.40.45.txt

In log file I got:

=== Header Begin ===

Internal Error: 10024, 9354041, 6414180, 6416607

FrameMaker 10.0.2 for Intel

Build: 10.0.2.419

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: יום שלישי 23 ספטמבר 2014 15:40:45

To file: C:\Users\alexeyw\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_14.09.23_15.40.45.txt

=== Header End ===

[... spurious details removed by moderator]

HOW TO FIX IT?

THANKS

[Please do not post entire error logs - these can only be deciphered by Adobe engineers, not the users in this Forum]

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LEGEND ,
Sep 23, 2014 Sep 23, 2014

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There could be any number of issues that lead to a crash. Can you open individual FM files or does the crash happen for all files that you try to open? Does it just crash on this on book?

Sometimes the Linguistics folder gets corrupted. Try renaming it to something like Linguistics_old so that FM recreates a new one at start up. It's located at: C:\Documents and Settings\(user name)\Application Data\Adobe\Linguistics

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New Here ,
Sep 23, 2014 Sep 23, 2014

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Crash even when I open the FM file not from the book itselft..    

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LEGEND ,
Sep 23, 2014 Sep 23, 2014

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Try the Linguistics fix first.

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New Here ,
Sep 23, 2014 Sep 23, 2014

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hi what u mean try the Linguistics fix?

what i should do?

thanks

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LEGEND ,
Sep 23, 2014 Sep 23, 2014

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As stated in the first reply. Rename or delete the Linguistics folder.

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New Here ,
Sep 26, 2014 Sep 26, 2014

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but the fm itself doesnt open...

it's not related to the Linguistics folder.

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LEGEND ,
Sep 26, 2014 Sep 26, 2014

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It's still unclear if you deleted or renamed the Linguistics folder, as any errors in that folder are known to cause FM to crash during start up.

If you have done this and it still crashes, then the problem is elsewhere. If you're using any third-party plug-ins, disable them to see if FM will start.

In the worst case, you may have to do a complete uninstall and then re-install FM (along with all of the patches in order).

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New Here ,
Sep 27, 2014 Sep 27, 2014

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FM is the document of the book

i cant reinstall it

how to fix the file??

thanks

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LEGEND ,
Sep 27, 2014 Sep 27, 2014

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FM = FrameMaker

.fm = framemaker file

Can you start FrameMaker (FM) without any files, i.e. just clicking on the desktop icon or from the Start menu? If this crashes, every time, and you have deleted the Linguistics folder,  then try uninstalling and reinstalling the application.

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New Here ,
Sep 27, 2014 Sep 27, 2014

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Ok sorry,

I meant to .fm file

what to do?

Thanks.

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Community Expert ,
Sep 29, 2014 Sep 29, 2014

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Can you open FM at all? (Just launch it from the Start menu – not by opening a document)

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New Here ,
Sep 30, 2014 Sep 30, 2014

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Sure

but when opening the fm document form the framemaker getting this error msg.

What to do?

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Community Expert ,
Sep 30, 2014 Sep 30, 2014

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Ok, good. Now what happens if you create a new .fm document, put some nonsense lorsum text in it, save it and then open it? Does it through an error? If so, I suspect your install of FM is bad and will need a reinstall. If it opens up fine, then the issue is in your “bad” .fm document.

Try using the “heroic open” trick – “an escape-key command that causes FrameMaker to ignore any of the conditions that normally cause warnings or messages during the open process, and therefore allows you to open files that have certain minor forms of corruption. The command is Esc, o, H (meaning Escape, lower-case O, and capital H pressed in sequence rather than in combination).” – thanks Fred Ridder ;>)

If that opens up, do a MIF-wash on the “bad” doc. That usually helps clean up damaged files.

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LEGEND ,
Sep 30, 2014 Sep 30, 2014

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One minor, but extremely significant aspect of the heroic open is that you need to have a blank document open first.

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Community Expert ,
Oct 01, 2014 Oct 01, 2014

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Thanks Arnis – I’ll add that to my Fred Ridder e-mail I’ve kept ;>)

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