1 Reply Latest reply on Sep 23, 2014 5:36 PM by DdeGannes

    I purchased a cc subscription but trail version of lr 5 does not update to see it

    lahousden

      My trial version of LR 5 ran out so I bought a subscription to the CC but LR does not update to see that I have purchased that. It keeps telling me to either purchase a subscription or give a serial code.

        • 1. Re: I purchased a cc subscription but trail version of lr 5 does not update to see it
          DdeGannes Adobe Community Professional

          The version you have installed is probably a perpetual license version, the Creative Cloud License you have purchased will not activate it. You need to uninstall the trial you have installed. This process will not interfere with your Catalog, Preferences and personal files but just remove the Lightroom application. Then you need to reopen the Adobe Creative Cloud Application manager and it should offer the Lightroom application for installation, proceed to install and the license will be applied automatically.