6 Replies Latest reply on Sep 25, 2014 8:31 AM by Peter Spier

    Moving pages in InDesign and system crashes every time.

    lbgeli

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

        • 1. Re: Moving pages in InDesign and system crashes every time.
          Sumit Singh Adobe Employee

          Hi lbgeli,

          Please provide us more information about the issue.

          1. What Operating System and version

          2. InDesign Version

           

          also attached the complete crash log.

           

          Looking forward to your reply.

           

          Regards,

          Sumit Singh

          • 2. Re: Re: Moving pages in InDesign and system crashes every time.
            lbgeli Level 1

            Hi Sumit,

            It's a Mac OSX 10.9.5 and it's InDesign 6. Below is the veryyyyy long crash report. Thanks!!

             

            Process:         Adobe InDesign CS6 [439]

            Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

            Identifier:      com.adobe.InDesign

            Version:         8.0.0.370 (8000)

            Code Type:       X86 (Native)

            Parent Process:  launchd [141]

            Responsible:     Adobe InDesign CS6 [439]

            User ID:         502

             

             

            Date/Time:       2014-09-24 14:36:42.874 -0400

            OS Version:      Mac OS X 10.9.5 (13F34)

            Report Version:  11

            Anonymous UUID:  3FE36701-CD75-967A-747F-055A2D325D5A

             

             

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

             

             

            VM Regions Near 0:

            --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

                __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   com.adobe.InDesign.Pages Panel 0x1cc1a23c GetPlugIn + 349132

            1   WidgetBinLib.dylib             0x00034bab CDialogController::ApplyDialog(IDType<WidgetID_tag> const&) + 35

            2   WidgetBinLib.dylib             0x00021ce6 CDialogObserver::Update(IDType<ClassID_tag> const&, ISubject*, IDType<PMIID_tag> const&, void*) + 514

            3   com.adobe.InDesign.Pages Panel 0x1cc1b965 GetPlugIn + 355061

            4   com.adobe.InDesign.AppFramework 0x12442840 GetPlugIn + 33792

            5   com.adobe.InDesign.AppFramework 0x124437f1 GetPlugIn + 37809

            6   PublicLib.dylib               0x017bc07a CSubject::Change(IDType<ClassID_tag>, IDType<PMIID_tag> const&, void*) + 74

            7   com.adobe.InDesign.Widgets     0x164e0184 0x164ca000 + 90500

            8   com.adobe.InDesign.Widgets     0x164e0031 0x164ca000 + 90161

            9   WidgetBinLib.dylib             0x00022fb0 GenericButtonEventHandler::TriggerControlData() + 158

            10  WidgetBinLib.dylib             0x00022d9f ControlEventHandler::LButtonUp(IEvent*) + 307

            11  PublicLib.dylib               0x01721307 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 599

            12  PublicLib.dylib               0x01720dc6 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24

            13  com.adobe.InDesign.Application UI 0x13fa0f0e GetPlugIn + 286286

            14  com.adobe.InDesign.Application UI 0x13f9e2b0 GetPlugIn + 274928

            15  com.apple.HIToolbox           0x912e2d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

            16  com.apple.HIToolbox           0x9113634f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452

            17  com.apple.HIToolbox           0x91135668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

            18  com.apple.HIToolbox           0x91148811 SendEventToEventTarget + 88

            19  com.apple.HIToolbox           0x91169962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046

            20  com.apple.HIToolbox           0x91136795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546

            21  com.apple.HIToolbox           0x91135668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386

            22  com.apple.HIToolbox           0x91148811 SendEventToEventTarget + 88

            23  com.adobe.InDesign.AppFramework 0x1241f0dc 0x12410000 + 61660

            24  com.adobe.InDesign.AppFramework 0x1243d327 GetPlugIn + 12007

            25  com.adobe.InDesign             0x00001ec5 main + 341

            26  com.adobe.InDesign             0x00001d55 start + 53

             

             

            [trimmed by moderator]

            • 3. Re: Re: Moving pages in InDesign and system crashes every time.
              Peter Spier Most Valuable Participant (Moderator)

              Before you do anything else you need to update InDesign to the 8.0.2 patch.

               

              I trimmed your report to just the crashed thread. To keep the forum easy to navigate please post reports someplace like pastebin.com and give us a link.

              • 4. Re: Re: Moving pages in InDesign and system crashes every time.
                lbgeli Level 1

                Tried the update and restarted. Still doing the same thing. Should I try again and show you the error?

                • 5. Re: Moving pages in InDesign and system crashes every time.
                  Eugene Tyson Adobe Community Professional & MVP

                  Is it just that document or every document

                   

                  Just that document - File>Export/save as and choose IDML https://forums.adobe.com/thread/526991

                   

                  If it's every document they try resetting your preference https://forums.adobe.com/thread/526990

                  • 6. Re: Re: Moving pages in InDesign and system crashes every time.
                    Peter Spier Most Valuable Participant (Moderator)

                    post the crash log on pastebin.com and give us a link.