3 Replies Latest reply: Sep 29, 2014 8:56 AM by Impact Printing RSS

    CS6 Big Problem

    Impact Printing Community Member

      Why is CS6 shrinking my document when printing to a custom page size?

      No page scaling is selected in the driver or the print dialogue box.
      I'm working on a mac.

        • 1. Re: CS6 Big Problem
          Mylenium CommunityMVP

          Nobody can know. You have not provided any proper system info, printer info nor have you even told us what program you are referring to. Whatever the case, ask in the relevant product forum and provide the necessary info.

           

          Mylenium

          • 2. Re: CS6 Big Problem
            Impact Printing Community Member

            As I said before it is CS6 period, does not matter what software in the CS collection.

            I am using indsign mostly.

            I use custom page settings, defined by driver and the art shrinks.

            I reinstalled all my drivers and the software and the same result.

            I am on OS 10.9.5, I have updated the software on adobe products as well.

            I use other software on the OS and this does not happen.

            Drivers and print dialogue box are at 100% page scaling.

            I have used adobe software for 15 years and this is the first time I have had this problem.

            I talked my Xerox rep thru the same steps I did, and he had the same result.
            It does not do it if I use the pre-set page sizes, or when I manually enter the page size in Indesign.
            I can not use just this avenue though, some output devices will not register sheet size properly if I do not used defined by driver.

            Thank you for your time, but I have exhausted every avenue I can think of.

            I inserted a screen shot also.

            Any suggestions on what form to use?

             

            screen capture print.jpg

            • 3. Re: CS6 Big Problem
              Impact Printing Community Member

              Just wondering if anyone could help me on the above issue.

              Thank you and have a great day!