1 Reply Latest reply on Sep 25, 2014 2:54 AM by Beverley Gray

    Change the date of renewal?


      Is it possible to change the date when my monthly plan is renewed? I just received an email saying there was something wrong with the payment. I don't get my salary until the 25th every month and my membership is renewed on the 24th and this month there wasn't enough money on my account. I want my account to renew on the 25th instead, otherwise this will probably happen again in the future. So, what should I do?

        • 1. Re: Change the date of renewal?
          Beverley Gray Adobe Employee

          Hi ecaz


          Unfortunately we don't have the option to change the renewal date.


          If payment fails on the renewal date it will be automatically attempted again after 7 days.


          The only other option would be to cancel your current membership and sign up again on a date that it more suitable for the renewal payment.


          Kind regards