Welcome to the Adobe Forums.
Have you tried to disable your Firewall?
Have you tried by shutting down your Anti-Virus?
i cannot totally disable the FW since its a business environment. But in cooperation with it department i made sure that the named ports are opened for communication.
I indeed tried to run it with the antivirus disabled without success.
I can understand this is not easy if you are in the business environment but you will have to disable completely the Firewall and to try again.
Please also and if you have still the issue after disabling the Firewall, make sure the Hosts file doesn't contain any ADOBE entry.
Are you an Admin of the Windows account or User?
we're just trying to find the problem. Its not a Firewall problem (firewall disabled) but occurs right after I join a PC to our domain.
Can you (or anyone else) tell me which servers the program tries to connect to after i entered my login credentials and the error I reported occurs?
Here are the addresses:
Please apply Exceptions to (Port No 443 and 80) (and the rest URL’s) also Adobe Application Manager in Network Firewall and Proxies.
Thanks for the list! We're still trying to figure out where the problem is located. Its not the firewall, no anti virus software, no proxy and also no GPO.
Port 443 and 80 are open for any communication
anyone another idea where the problem could be located? We cannot use Adobe CC in our environment because of this problem.
Like i mentioned before,
- Port 443 and 80 are opened for ANY connection - firewall even disabled for testing
- no proxy
- my time settings are correct
- no wrong entry in the hosts file
- no AV software running